Remote Chat Support Agent

Careerscape is recruiting on behalf of our client, a growing company that puts customers first, for a full-time, fully remote Chat Support Agent. This is a great entry point into a customer service career, with paid training, clear paths for advancement, and the flexibility of working from home.

The day-to-day is fast-paced and friendly. You will be the first point of contact for customers, answering questions in real time through live chat, solving problems, and leaving people happier than when they arrived. Those who thrive here are clear written communicators, patient under pressure, and enjoy helping others while working independently from a home office.

Responsibilities

• Respond to customer inquiries through live chat in a prompt, professional, and friendly manner
• Handle multiple chat conversations at the same time while maintaining quality and accuracy
• Troubleshoot common product, account, and billing issues and guide customers to resolutions
• Use the knowledge base and internal tools to find accurate answers quickly
• Document every customer interaction clearly and accurately in the CRM system
• Escalate complex or sensitive issues to the appropriate team members with full context
• Identify recurring customer issues and share feedback with the support team
• Meet or exceed targets for response time, customer satisfaction, and quality
• Follow company policies and protect customer privacy and data at all times

Requirements

• High school diploma or equivalent required; some college is a plus
• Six months or more of customer service, retail, or related experience preferred
• Excellent written communication skills with strong grammar and spelling
• Typing speed of 40 words per minute or higher with good accuracy
• Comfortable using computers, chat platforms, and web-based software
• Ability to multitask and stay calm and positive in a fast-paced environment
• Reliable high-speed internet and a quiet, dedicated home workspace
• Ability to work a scheduled shift, including some evenings or weekends as needed
• Austin, Texas area residency preferred

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and paid holidays
• Paid training and onboarding
• Fully remote work from home
• Equipment provided or home-office stipend
• Career growth and promotion opportunities
• Employee assistance program and wellness resources

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry