AVP Financial Counseling

Role Overview

AVP Financial Counseling – Providence Health & Services

Requisition ID: 396158

Job Description

As the Associate Vice President (AVP) of Financial Counseling, you will have focused accountability on regulatory compliance across the system. You will assume a pivotal role encompassing legal coordination, regulatory compliance, strategic decision‑making, and leadership. The AVP is accountable for the enterprise‑level state and federal regulatory compliance, policies, and procedures, as well as the efficiency and effectiveness of Financial Assistance Programs and the Medicaid submission process for 51 Providence and Affiliate hospitals, over 1,000 physician practices, and Hospice & Homecare services.

Based in our dynamic setting, you will partner with key stakeholders across PSJH to develop and execute plans for financial assistance and health equity. Your leadership will be instrumental in driving innovation, streamlining operations, and enhancing the overall experience for both business and patient constituent groups.

What You’ll Do

• Strategic Visionary:
  • Set strategy and standards for Financial Assistance and Financial Counseling programs across all Providence St. Joseph Health ministries.
  • Lead proactive internal auditing to ensure adherence to all federal and state regulations, including IRS 501(r) compliance.
• Regulatory Expert:
  • Collaborate closely with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations.
  • Act as an internal and external Subject Matter Expert (SME) on complex, high‑risk regulatory matters that impact reputational risk.
• Operational Leader:
  • Oversee Patient Financial Counseling functions, including the insourcing of the Medicaid eligibility program and vendor strategy.
  • Set strategic and performance goals for the departments, monitor results, and drive process improvement.
• Innovation Driver:
  • Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience.
  • Collaborate with Data & Analytics to build PowerBI reports for monitoring processes and overall compliance.
• Team Builder:
  • Develop and maintain a high‑performance team, ensuring staffing levels meet budget, and all staff are fully trained, certified, and empowered to achieve performance and quality targets.
  • Foster a culture of compliance, continuous improvement, and professional development within the team.
• Financial Steward:
  • Oversee departmental budgets, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.
  • Lead the annual review of AGB calculations, updating charity policies, and coordinating with revenue cycle, finance, reimbursement, and legal counsel.
• Change Manager:
  • Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes.
  • Actively manage employee engagement and morale during periods of profound organizational change.

What You’ll Bring

• Educational Background: Bachelor’s Degree in a relevant field; Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
• Experience: Minimum of 10 years of experience in a revenue cycle leadership role, with at least 10 years in revenue cycle, financial assistance, and/or financial counseling operations. 5 years of experience in state or federal regulatory matters, including investigations.
• Skills: Strong demonstrated ability to build relationships and coordinate with Chief Executives and Division CFOs on AG and regulatory matters.
• Leadership: Effective leadership, organizational skills, and a high degree of initiative.
• Knowledge: In‑depth knowledge of state and federal regulations and third-party contracts pertaining to healthcare reimbursement and collection processes.

Why Join Us?

• Make a Real Difference: Contribute to an organization dedicated to transforming healthcare and improving lives.
• Unleash Your Potential: Enjoy the autonomy and support needed to bring your innovative ideas to life.
• Work with the Best: Collaborate with a team of talented and dedicated professionals passionate about their work.
• Thrive in a Dynamic Environment: Embrace the challenges and rewards of working in a fast‑paced and ever‑evolving industry.

Ready to Shape the Future of Healthcare?

If you’re a visionary leader with a passion for healthcare and financial strategy, we encourage you to apply! Join our team and help us create a healthier future for all.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits & Compensation

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Legal Notice

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Job Information

• Job Category: Revenue Cycle Operations
• Job Function: Revenue Cycle
• Job Schedule: Full time
• Job Shift: Day
• Career Track: Leadership
• Department: 4001 SS RC FIN COUNS
• Work Location: Providence Valley Office Park‑Renton, WA
• Workplace Type: Remote
• Pay Range: $85.56 - $152.95

Seniority Level

Executive

Employment Type

Full‑time

Industries

Hospitals and Health Care

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