Contract to hire sales operations specialist

Job Summary The Sales Operations Associate will be responsible for providing the first level of customer support. This role will support both direct and indirect customers in all aspects of order management and facilitate communication with internal teams as needed. The Sales Operations Associate will also support departments across the company with product or order requests, resolving customer issues in alignment with company policies and contract terms. Strong written and verbal communication skills are essential to ensure professional, courteous, and efficient interactions with customers, sales, and other departments to deliver a positive customer service experience. Duties and Responsibilities Receive and process all customer orders via online order system, EDI, manual entry, or customer contract in compliance with SOX controls for all products, services, and fees (including changes and cancellations). Collaborate with pricing team to correct order pricing when necessary. Communicate with customers to address questions before, during, and after the order process via email or phone. Partner with planning and operations teams to provide lead times, product availability, and shipping details (tracking, POD, damaged goods mitigation). Work with field sales and customers to resolve expedite requests and coordinate across departments to ensure commitments are met. Ensure delivery of non-tangible/virtual items including licenses, leases, services, maintenance, and fees. Register and manage entitlements. Query internal databases for product specifics (weight, origin, size, BOM, serial numbers, etc.). Process RMAs according to work instructions and process guidelines. Manage ZDIs through web and internal systems per guidelines. Set up customers for automated reports and generate standard reports as requested. Participate in additional projects or assignments as needed to support the evolving needs of the department and company. Qualifications Bachelor’s degree in a business-related field required (equivalent experience considered). 2–5 years of professional, relevant experience required. Minimum 2 years of customer service or sales experience required. Strong customer service skills for professional interactions with customers, executives, and sales teams. Experience working independently and collaboratively to solve problems and resolve complex issues. Self‑motivated, detail‑oriented, and able to multi‑task in a fast‑paced environment. Excellent verbal, written, and non‑verbal communication skills. Ability to evaluate workload and prioritize effectively. Proven ability to build positive working relationships with management, vendors, and colleagues. Intermediate Microsoft Office skills, including Word and Excel. Preferred Qualifications (Optional) Knowledge of supply chain processes. Experience with software sales. Understanding of service business models and milestone management. Benefits Medical / Dental / Vision: 75% paid for contractors. 5 days sick leave after 90 days of employment. 401(k) account. Mental health resources. Compensation $25 - $26 per hour EEO Statement Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. #J-18808-Ljbffr Jobot Consulting