General Manager

General ManagerThe General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.Core Responsibilities:Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter. Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction in each interaction. Coordinate special programs, functions and incentives to improve guest service.Work in a cooperative and friendly manner with fellow associates.Effectively lead the Executive Committee to reach the goals of the property.Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.Ensure the property is compliant in all departments, growing the business year over year.Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.Coach and develop leaders to exceed performance expectations.Knowledge, Skills, and Competencies:Bachelor's degree in Hotel Management or related business fieldMinimum 3 years' experience in Rooms and/or Food & Beverage functionsStrong business communication skills verbal and writtenStrong presentation skills and ability to lead team at leadership and hourly levelKnowledge of federal, state and local employment laws and regulationsHigh work ethic and self-initiativeStrong computer skills in Microsoft SuiteSome travel may be requiredRegular attendance according to established guidelinesProven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operationProfessional image as perceived by subordinates, peers, superiors, guests and communityMust possess basic computational abilityFocus and maintain attention to tasks, and complete work assignments on time despite frequent interruptionsAbility to maintain excellent relationships with staff and maintain staff and guest confidentiality at all timesmaintain calm and professional demeanor in sometimes high pressure situationsAbility to converse calmly with upset associates, superiors and guests in intense emotional situationsAbility to participate in and lead departmental and/or hotel team meetingsThis job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.