Unified Communications / VoIP Engineer (Hybrid | Austin, TX)
The HT Group
Unified Communications / VoIP Engineer (Hybrid | Austin, TX)
We're hiring a Unified Communications Engineer to support and evolve a large-scale, enterprise voice environment. This is a hybrid role based in Austin, offering a strong mix of hands-on engineering, troubleshooting, and strategic improvement work.
If you enjoy solving complex telephony challenges and want real ownership in a 24×7 environment—this is worth a look.
What You'll Do
- Support and enhance enterprise VoIP and unified communications platforms
- Troubleshoot complex call routing, registration, and voice quality issues
- Configure and manage SIP trunking and session border controller solutions
- Contribute to high availability, disaster recovery, and security of voice services
- Monitor performance, respond to incidents, and proactively address risks
- Partner with cross-functional teams on design, implementation, and upgrades
- Create and maintain documentation, runbooks, and best practices
- Provide escalation support and mentor team members
- Drive continuous improvement across systems and processes
What You Bring
- 3+ years of experience in enterprise VoIP or unified communications
- Strong understanding of dial plans, call routing, and voice architecture
- Experience troubleshooting SIP-based environments and voice gateways
- Knowledge of QoS and network fundamentals supporting voice traffic
- Ability to work independently in a fast-paced, always-on environment
Nice to Have
- Experience in SD-WAN or hybrid network environments
- Exposure to cloud or hybrid calling platforms
- Familiarity with UC monitoring/management tools
- Scripting or automation experience (Python, Ansible, etc.)
- Understanding of security or compliance frameworks
#TECHIND
Vacancy posted 3 days ago
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