A/R Specialist

Position Overview Under the direction of the Accounts Receivable Lead, the Accounts Receivable Specialist is responsible for ensuring the timely collection and payment of customer invoices while building and maintaining professional customer relationships throughout the entire transaction process. Key Responsibilities Under the direction of the Accounts Receivable Lead, the Accounts Receivable Specialist is responsible for ensuring the timely collection and payment of customer invoices while building and maintaining professional customer relationships throughout the entire transaction process. Key Responsibilities Receive and process all types of customer payments and accurately enter cash receipts into the EBS accounting system. Proactively manage assigned customer accounts to ensure timely resolution and payment of equipment, parts, rental, and service invoices. Review delinquent accounts and contact customers by phone and email to determine the reason for overdue payments and review applicable sales, service, or credit terms. Respond to customer inquiries and assist with researching and resolving billing discrepancies. Resolve customer payment disputes related to outstanding balances and request customer refunds or adjustments when necessary. Identify unapplied credits in a timely manner and apply them against outstanding receivable balances as appropriate based on customer direction. Communicate identified credit risks and potential bad debt concerns to management. Maintain accurate and timely documentation of customer interactions and financial status. Sort and file correspondence as needed. Assist with onboarding new customers by creating accounts in EBS and Billtrust, establishing appropriate ship-to and tax status for each location, and completing customer questionnaires and/or portal registrations. Partner with Sales and Service Coordination teams to ensure invoices are completed accurately and resolve any discrepancies in a timely manner. Provide general phone backup coverage as needed, including answering calls to the main line and directing them to the appropriate department. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits). #J-18808-Ljbffr Vaco by Highspring