PSC Registration Representative

Job Title

Pay Range: $18hr - $21hr

Requirement/Must Have:

• 1+ years customer service experience.

Responsibilities:

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assist patients with kiosk sign-in, and ensure accuracy of same.
• Contact clients to obtain patient orders.
• Handle customer inquiries.
• Read, understand, and comply with departmental policies, protocols and procedures.
• Perform basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.
• Demonstrate organizational commitment and values of the organization.
• Adhere to departmental and company policies.
• Report on time to work, following attendance guidelines.
• Answer the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensure that HIPAA Compliance regulations are followed; use test translation tables.
• Complete all required training.
• Assist with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Complete special projects as requested by supervisor or manager.

Skills:

• Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrate good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Qualification And Education:

• High School Diploma or Equivalent Required.
• Medical Terminology helpful, not required.