Medical Office Assistant Youth Apprentice

Youth Apprenticeship Program

It's more than a career, it's a calling

WI-Agnesian Health Plaza Bldg A

Worker Type: Intern/Temporary (Trainee)

Job Highlights

Are you an upcoming high school junior or senior interested in a healthcare career? Join SSM Health as a Youth Apprentice and gain hands-on experience, mentorship, and skills for in-demand healthcare roles all while earning $17/hour at one of our Wisconsin locations. Unlock your potential and make a difference starting now!

Job Highlights

Medical Office Assistant Youth Apprentices work closely with a nursing care team and learn all about front-end operations in our clinics including customer service, billing, and scheduling. Availability to work days during a standard work week is crucial to fulfilling the 450 hour requirement. An experienced Medical Office Assistant will serve as your mentor and will help guide your training while providing ongoing support in the role.

Job Details

· Effectively work as part of a team, communicate effectively with close attention to details

· Maintain academic and attendance requirements for participation in the Youth Apprenticeship Program

· Participate in progress reviews scheduled with mentors, school staff, parent(s) or guardian(s), and employer

· Learn and conduct the process of scheduling and confirming patient appointments

· Collect and confirm accurate demographic and insurance coverage information

· Assist patients in person and via phone with questions related to policies, procedures, insurance, payments etc.

· Collect required payments and provide receipts

· Inventory, order and receive supplies and equipment

· Perform other duties as assigned

Education and Experience Requirements

· High school junior or senior

· 16 years of age

· Must be authorized and approved by the Wisconsin Youth Apprentice Program in accordance with your local school criteria

· Ability to work 10-15 hours per week at a clinic site M-F during the day

· Excellent computer and keyboarding skills

· Reliable transportation to get to and from work

· Satisfactory progress towards graduation

· Commit to completing 450 hours at the jobsite

· Demonstrated maturity and responsibility

· Skill with attending to details, excellent attendance and a strong work ethic

· Foster a culture of caring through interpersonal relationships and communication

About SSM Health

SSM Health is a Catholic, not-for-profit health care system serving the health needs of communities across the Midwest in Wisconsin, Illinois, Oklahoma, and Missouri. We are committed to providing exceptional health care services and revealing God's healing presence to everyone we serve. We've received national recognition from U.S. News & World Report, Newsweek, Forbes, Healthgrades, and Becker's Healthcare in recognition of the quality care and patient experience we provide.

Job Summary:

Performs a variety of administrative tasks in a medical office or patient scheduling center demonstrating outstanding skills in customer service.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Locates, creates, and maintains information in the patient record.
• Navigates the medical record and/or patient scheduling software.
• Manages patient appointments.
• Assists patients both in person and via telephone.
• Performs basic payment collection.
• Inventories, orders, and receives supplies/equipment.
• Respects patient confidentiality and maintains Health Insurance Portability Accountability Act (HIPAA) compliance.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Must be at least 16 years of age prior to start date and current high school student
• Acceptance into Youth Apprenticeship program through local high school

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois, Missouri, Oklahoma, Wisconsin

• Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA)

Work Shift:

PRN / Per Diem Shift (United States of America)

Job Type:

Employee

Department:

8714100033 Career Pipeline Program Scheduled Weekly Hours: 12

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

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SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.