General Manager

Job Description The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the collision center to ensure that overall KPIs and insurance metrics are met. They are responsible for coaching and empowering each team member’s performance and success in their individual roles. The General Manager promotes and maintains the highest quality standards of professionalism in serving all customers, and plays a pivotal role in ensuring a positive customer experience by aligning all team members. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan. Prepare and manage the annual and monthly operating budget of the collision center. Forecast, target and track monthly sales, profit and expense objectives. Deliver formal annual performance reviews and informal monthly performance reviews. Monitor and maintain all A/P and A/R relating to the collision center. Maintain a clean and organized repair facility at all times. Monitor all maintenance required for all shop equipment, including the paint booth. Provide training for all staff as necessary. Ensure all staff wear proper safety gear and adhere to dress code. Open and close the facility daily as per established procedures. Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates. Manage all estimates to ensure labor mix is within established standards. Manage store capacity. Lead and manage all repair facility personnel. Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings. Attend training, information sessions and workshops recommended by Senior Leadership Team. Store CSI performance review and follow up within 24 hours. Education and/or Experience Required Post-Secondary Education or equivalent. Proven leadership experience in a collision repair environment or similar role. Required Skills/Abilities Attention to detail and a high degree of accuracy. Ability to consistently demonstrate a successful client experience. Communicate clearly both verbally and in writing. Ability to motivate others utilizing effective coaching tools and management skills. The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week 6 paid holidays annually Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 401(k) Retirement Plan with company match Employer Paid Short-Term Disability & Life Insurance Additional Voluntary Life Insurance Continuing Education Opportunities Free Prescription or Non-Prescription Safety Glasses annually Annual Voluntary Uniform Stipend Voluntary Daily Pay option available Compensation Details $65,000 - $110,000+ per year based on experience #J-18808-Ljbffr