Collections Specialist

Collections Specialist

The Role: Collections Specialist

You are a driven and qualified Accounts Receivable Collection Specialist ready to join a fast-paced Collections team. You will play a key part in our financial health by managing business-to-business (B2B) collections and resolving past-due balances.

Who We Are: Established in 1989 Kings III is a growing, dynamic company. We're a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We're on a mission for change for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you.

More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better!

What You'll Do:

• Monitor assigned account and follow up consistently to ensure timely resolution of delinquent balances on commercial accounts.
• Make outbound collection calls and send collections correspondence, in a professional manner while improving client relations.
• Resolve client billing issues and reduce accounts receivable delinquency by applying excellent analytical and customer service skills
• Identify root causes attributed to account delinquency, such as inaccurate billing address, misapplied payment, etc. and update systems to prevent future delinquent payments
• Review, aging report to monitor, prioritize and act on assigned commercial accounts to resolve past due balances.
• Maintain accurate and detailed documentation of all collection activities and account status updates.
• Meet established collection performance goals while maintaining a high level of customer service professionalism

What You'll Bring:

• 3+ years of business-to-business collections experience with a large customer base.
• High School Diploma or GED equivalent
• Strong communication, problem solving and analytical skills.
• Patience working with routine or repetitive activities.
• Ability to influence by using persuasive customer service collection techniques
• Attention to detail with a high level of accuracy
• Ability to analyze information and data independently.
• Proficient in MS Office, especially Excel

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

• Honesty & Integrity
• Service to the customer above all else
• Do what is right
• Good enough is not good enough: pursue excellence
• Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It's that simple, our employees help save lives every day.

What's in it For You:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.