Fire Alarm Technician

Fire Alarm Technician

Location: Agawam, MA (Field-Based / Office Support as Needed) Department: Fire Alarm Division Reports To: Fire Alarm Operations Manager Compensation: $33.65-$57.69

About Fire Equipment Inc. (FEI)

Fire Equipment Inc. (FEI) is a trusted leader in fire protection services across New England. With over 90 years of experience, FEI provides complete fire safety solutions—from design and installation to inspection, testing, and maintenance.

As a third-generation, family-owned company, FEI understands that open communication with both employees and clients is critical. Employees and customers alike are considered part of the FEI family. Our team takes pride in carrying out our mission to deliver total life safety solutions protecting lives, valuable assets, and property.

Position Summary

The Fire Alarm Technician is responsible for the service, inspection, and repair of fire alarm systems for FEI's established customer base. This role requires strong technical knowledge, excellent troubleshooting skills, and the ability to maintain compliance with all applicable fire codes and regulations.

The ideal candidate is a licensed technician with hands-on experience in fire alarm testing, programming, and service. This is a field-based position that also supports project coordination and customer interaction as needed.

Key Responsibilities

• Perform on-site service, inspections, and repairs of fire alarm systems for scheduled customers.
• Conduct system testing and inspections to prescribed standards and applicable codes.
• Diagnose and troubleshoot system faults and wiring issues; perform repairs as needed.
• Identify code compliance and non-conformance issues and communicate solutions to customers.
• Program and configure fire alarm panels, devices, and control equipment.
• Complete accurate and timely service reports, inspection forms, and documentation.
• Present a professional appearance and maintain excellent customer service on every job.
• Remain available for on-call support and after-hours emergency response when scheduled.
• Collaborate with other technicians, project managers, and office staff to ensure customer satisfaction and efficient operations.

Qualifications

• Valid Connecticut or Massachusetts Class D/ Low Voltage License required.
• Additional licenses preferred: MA Electrician License, RI or CT Fire Alarm License.
• Minimum 2 years of experience servicing, inspecting, or installing fire alarm systems.
• Strong understanding of applicable NFPA fire codes and local regulations.
• Excellent troubleshooting and diagnostic skills.
• Effective verbal and written communication abilities.
• Must be able to work independently and as part of a team.
• Ability to work an 8-hour shift with on-call and overtime availability.

Education & Certification Requirements

• High School Diploma or equivalent required.
• Valid Driver's License required.
• OSHA 10 Certification preferred.
• Ongoing manufacturer or code training a plus.

Compensation & Benefits

• Competitive hourly pay with bonus opportunities.
• 401(k) with company match.
• Comprehensive medical, dental, and vision insurance.
• Disability and life insurance.
• Paid vacation, holidays, and sick time.
• Flexible spending and health savings account options.
• Employee assistance program and career development support.

Why Join FEI?

At Fire Equipment Inc., you'll be part of a technician-first culture where your skills and safety come first. We invest in our team with training, licensing support, and career growth opportunities to help you advance in the fire protection trade.

Work Location: On-site / In Person

Fire Equipment Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. EOE disability/veteran.