Assistant Director of IT

Assistant Director of IT

Department: Information Technology

Employment Type: Full Time

Location: Santa Ana, CA

Compensation: $100,000 - $130,000 / year

Description

We are seeking a hands-on Assistant Director of Information Technology to aid in technology operations in a fast-paced, growth-oriented, mortgage lending environment. The Assistant Director of IT supports all functions of the company's technology infrastructure and user support.


This is an in-office role located in Santa Ana, California. Applicants must be able to commute!

Role and Responsibilities

• Administer, support, and maintenance of user environment including Microsoft tenant, servers, workstations, printers, telephones, switches, firewalls, software systems, applications, etc.
• Creates, monitors, updates, escalates, and resolves help desk tickets appropriately. Maintains communication with users throughout.
• Proactively identify and correct network issues, bandwidth bottlenecks, etc.to mitigate system outages, monitor system performance, perform root cause analysis, and present recommendations to management.
• Consults with management and team members on the technology necessary to implement systems to support and advance the company.
• Maintain, monitor, and ensure continuous compliance with disaster recovery plans, computer security, antivirus, firewall protections, mortgage industry regulations, etc.
• Implement, review, and update IT policies, procedures, and network documentation to ensure continuous accuracy and document availability.
• Work as part of the team to accomplish technology objectives within the organizations short and long-term strategies.
• Aid in cyber security programs, risk assessments, audits, and vendor security reviews.
• Implement, review, and updated IT policies, procedures, and network documentation to ensure continuous accuracy and documentation availability.
• Aid in system administration, configuration, customizations, and integrations within Encompass LOS.
• Actively seek cost effective solutions to new or ongoing technology objectives.
• Other duties as assigned.

Skills, Knowledge and Expertise

• Bachelor's degree with an emphasis in computer science or related field of study; or high school diploma in addition to equivalent training and experience related to role.
• 5+ years experience in a similar role.
• Prior experience managing Microsoft365 tenants Required
• Prior experience with Encompass LOS Preferred
• Knowledge of mortgage industry operations; retail, wholesale, and correspondent workflows Strongly Preferred
• Excellent verbal and written communication skills
• Ability to positively project and represent the Company and IT department

Benefits

We offer a full suite of benefits. All full time team members have access to:

• Medical Insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k) with company match