Buckeye Lake KOA: General Manager

Buckeye Lake KOA: General Manager

About Team Outsider

At Team Outsider, we're on a mission to be the most hospitable team in the world.

We believe hospitality starts with our team. We put our team first, create WOW-worthy guest experiences, and strive to get better every day. We operate campgrounds and RV resorts across the country, creating unforgettable outdoor experiences for families and travelers.

Our values guide everything we do:

• We put our team first - The way we treat one another sets the tone for how we treat our guests.
• We make them say "WOW!" - We aim to exceed expectations in every interaction.
• We express gratitude - We appreciate that our guests and team members choose us.
• We get better every day - We pursue excellence through learning, feedback, and growth.
• We are steadfastly resourceful - We solve problems and do more with less.
• We give back - We strive to positively impact the communities where we operate.

About the Role:

This is an exciting opportunity for a hospitality-driven leader who thrives in building teams, elevating guest experiences, and leading through growth and change.

Buckeye Lake is a high-potential campground with strong momentum, a loyal seasonal guest base, and significant opportunity ahead. This General Manager will inherit a property with strong monthly demand, an active waitlist, and the chance to help shape the future of the campground for years to come.

We are looking for a leader who can balance hospitality, operational execution, team development, and business ownership while creating an environment where guests and team members genuinely love being.

This role is ideal for someone who:

• Loves building culture and leading teams
• Enjoys creating memorable guest experiences and activities
• Is energized by operational ownership and problem-solving
• Can navigate ambiguity and challenges with resilience
• Wants to make a meaningful impact at a growing property

Our General Managers live onsite and are supported by Campground Operations Coaches and Home Office partners across Operations, Marketing, People, and Numbers.

Team Outsider provides onsite housing or an RV hookup, based on availability. This property offers on-site housing with 3 bedrooms.


Position Overview

As the General Manager at Buckeye Lake, you will own the full on-site experience, including:

• Guest satisfaction
• Team culture and performance
• Property operations
• Financial performance
• Activities and hospitality programming
• Long-term property stewardship

You will recruit, develop, and lead the on-site team while driving operational excellence and delivering a 5-Star guest experience.

Duties & Responsibilities

Property Leadership & Operations

• Lead all campground operations while ensuring a safe, clean, fun, and family-oriented environment
• Own and actively manage the property P&L, balancing guest experience and profitability
• Execute campground operations in alignment with Team Outsider standards and the property vision
• Oversee repairs, maintenance, CapEx projects, and operational improvements
• Identify and proactively address operational risks and property challenges
• Ensure compliance with company standards, reporting requirements, and operational processes
• Review daily, weekly, and monthly operational and financial reports to drive decision-making

Guest Experience & Activities

• Deliver a 5-Star guest experience through hospitality, responsiveness, and attention to detail
• Lead a high-energy activity and events program that creates memorable guest experiences throughout the season
• Ensure consistent execution of hospitality standards, phone scripts, and guest recovery practices
• Build a culture focused on generating strong Google Reviews and guest loyalty
• Create an atmosphere where guests return year after year

Leadership & Team Development

• Recruit, hire, train, coach, and develop on-site team members
• Build a positive, accountable, and fun team culture aligned with Team Outsider values
• Set clear expectations and hold high performance standards
• Lead daily standups, one-on-ones, and team communication rhythms
• Provide ongoing coaching and development that improves team engagement and performance
• Oversee staffing and scheduling to maximize productivity and guest experience

Business & Community Development

• Maximize occupancy, registration revenue, retail sales, and ancillary revenue opportunities
• Partner with Marketing and Operations to drive business growth and guest engagement
• Build relationships within the local community, including businesses, vendors, and organizations
• Bring ideas and recommendations that improve operations, guest experience, and property performance

What Success Looks Like

Successful General Managers at Team Outsider:

• Deliver strong guest satisfaction and Google Review performance
• Build engaged, high-performing on-site teams
• Operate campgrounds with strong financial discipline
• Create memorable guest experiences that drive repeat business
• Lead through challenges with resilience, accountability, and resourcefulness
• Take ownership and operate with an entrepreneurial mindset

Experience & Requirements

We're looking for leaders who:

• Have a passion for hospitality, the outdoors, and community
• Demonstrate integrity, accountability, professionalism, and resilience
• Have leadership experience with transferable operational skills
• Are comfortable owning operational and financial performance
• Can confidently lead and motivate small-to-mid-sized teams
• Thrive in fast-paced environments with competing priorities
• Are highly resourceful and solutions-oriented
• Communicate clearly and effectively with guests, team members, and leaders
• Are comfortable living and working onsite in a campground environment

Campground, hospitality, lodging, restaurant, retail, facilities, military, or multi-unit leadership experience is strongly preferred.

Not the Right Fit If...

This role may not be the right fit for someone who:

• Needs highly polished or problem-free environments to stay motivated
• Struggles with ambiguity or operational challenges
• Prefers highly structured environments with constant direction
• Is uncomfortable living and working in a small-town campground community
• Does not enjoy hands-on leadership and operational ownership

Why Team Outsider?

At Team Outsider, hospitality is more than service - it's how we treat our team, guests, and communities. We are building a high-performing culture rooted in trust, accountability, growth, and meaningful experiences.

If you're excited to lead a campground, develop a team, and create unforgettable outdoor experiences at Buckeye Lake, we'd love to meet you.

Apply today and help us create unforgettable memories outdoors.