Guest Service Representative

Guest Service RepresentativeThe Guest Service Representative serves as a critical touchpoint between the hotel and its guests, directly influencing first impressions and overall guest satisfaction. This role supports the smooth operation of the front office and guest services department, ensuring seamless check-in/check-out experiences, accurate billing, and responsive assistance. Their day-to-day interactions significantly impact the guest experience, internal workflows, and the hotel's reputation for service excellence.How You'll Shape The Experience & FutureGreet, register, and assign rooms to guests.Issue room key and escort instructions to Bell Attendant or directly to guest as appropriate, without announcing room numbers.Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.Understand and enforce the hotel company credit policies.Account for all cash and makes deposits in accordance with hotel and company policies.Take the initiative to greet guests in a friendly and warm manner.If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees.May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.Other duties as assigned.Key Strengths For SuccessExceptional communication and interpersonal skillsStrong attention to detail and accuracy in guest transactionsAbility to multitask in a fast-paced environmentCustomer-first mindset with a friendly, welcoming demeanorSound judgment and discretion in handling guest needs and sensitive informationProfessional ExperienceAt least 3 months of experience in hospitality, customer service, accounts receivable, or a general office settingPrior experience working with guests, handling payments, or managing reservations preferredFamiliarity with hotel procedures, property management systems, and guest service best practices is an assetAcademic BackgroundHigh school diploma or equivalent requiredAdditional training or coursework in hospitality, business, or customer service is a plusBenefitsMedical, dental, and vision (HSA available)Company-paid disability & life insuranceEmployee Assistance ProgramSupplemental benefits401(k) with matchEmployee discountsPaid vacation & sick timeThis is an hourly position at $17 an hourPosition Requirements - Successful completion of a background check is required prior to employment.Category - Guest ServicesLocation - Hilton Indianapolis 226Full-Time/Part-Time - Part-TimeShift - EveningsEOE Statement - HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.This position is currently accepting applications.