Mid Application Support Specialist

## Mid Application Support SpecialistApplylocations: US - DC, Washingtontime type: Full timeposted on: Posted Todayjob requisition id: 40172**Job Family:**Business Systems Analysis**Travel Required:**Up to 10%**Clearance Required:**Ability to Obtain Public Trust**What You Will Do:*** Provide Tier II/Tier III production support for enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.* Troubleshoot and resolve application defects, performance issues, and system outages.* Monitor application health using logs, alerts, and dashboards to ensure system availability and stability.* Perform root cause analysis and coordinate resolution with development, DevOps, and infrastructure teams.* Support incident, problem, and change management processes in a structured operational environment.* Assist with application deployments, releases, and validation activities.* Develop and maintain technical documentation, including SOPs, runbooks, and knowledge articles.* Respond to user requests and service tickets, ensuring timely resolution and clear communication.* Provide functional and technical support to end users, maintaining a strong customer service orientation.* Collaborate across teams to improve system reliability, automation, and operational efficiency.* Continuously evaluate and adopt emerging tools, technologies, and best practices.**What You Will Need:*** Four (4) years of relevant application support experience.* Associate’s degree (AA/AS) in IT, Computer Science, or related field (or equivalent experience).* Ability to work independently with minimal supervision while supporting technical objectives.* Strong analytical and problem-solving skills for diagnosing application issues.* Excellent written, verbal, and interpersonal communication skills.* Demonstrated ability to quickly learn new technologies and tools.* Strong customer service mindset and professionalism in all interactions.* Experience supporting .NET-based applications.* Working knowledge of Appian or similar BPM/low-code platforms.* Understanding of microservices architecture and distributed systems.* Experience with REST APIs, integrations, and service-based systems.* Knowledge of SQL and relational databases.* Familiarity with cloud environments (AWS and/or Azure).* Experience with incident/service management tools (e.g., ServiceNow, Jira).* US Citizens and Green Card holders only.* No Visa Sponsorship available for this position.* Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.**What Would Be Nice To Have:*** Experience with CI/CD pipelines and DevOps practices* Familiarity with containerization technologies (Docker, Kubernetes)* Exposure to application performance monitoring and reliability engineering concepts* Experience supporting enterprise applications in regulated or secure environments* Knowledge of automation tools and scripting for operational efficiency* Prior experience in environments with complex, multi-system integrationsThe annual salary range for this position is $65,000.00-$108,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Parental Leave* 401(k) Retirement Plan* Group Term Life and Travel Assistance* Voluntary Life and AD&D Insurance* Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts* Transit and Parking Commuter Benefits* Short-Term & Long-Term Disability* Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Care.com annual membership* Employee Assistance Program* Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)* Position may be eligible for a discretionary variable incentive bonus #J-18808-Ljbffr