Collections Analyst

Managing an accounts receivable portfolio of Commercial & Industrial customers, the full-time remote Collections Analyst II will resolve delinquent balances, collaborate with internal and external partners, and ensure compliance with company policies to minimize financial exposure. Key responsibilities: Proactively contact customers to secure payment of outstanding balances and manage an assigned portfolio of accounts Review aging receivables to identify trends and recommend appropriate actions for delinquent accounts Collaborate with internal stakeholders to resolve complex billing and payment disputes while documenting all customer interactions accurately Required qualifications: Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent skills and experience At least two years of collections experience, preferably in a commercial credit & collections environment Understanding of bad debt accounting and collections fundamentals Proficiency in Microsoft Office applications, particularly advanced Excel skills Experience with CRM and billing systems for account management and documentation