Sr. Engineer

Client Virtualization
Job Description:
Client Virtualization services provide various Secure Virtual Desktop Services for client to access their desired applications and perform mission critical tasks securely and flexibly from anywhere and any device. Several Citrix technologies are used in the SAP virtualization infrastructure for delivering the services to the users viz:
XenDesktop /WTS (Windows Terminal Server)
Provisioning Services
XenServer / VMWare ESXi
NetScaler
StoreFront
Citrix DAAS (Desktop As A Service)
Citrix Environment ha s:
Over 1500+ virtual Citrix XenDesktop Servers.
More than 7000 VDI's
Citrix Workspace (for Client devices)
Citrix Workspace for HTML5 (for supported browsers on Client devices only)
Technical Tasks / Activities:
Responsible for performing troubleshooting of tickets for Citrix environment and driving towards resolution.
Installation / configuration/ managing XenDesktop farm (latest version 7.x)
Advanced - Should be managing Xen Server farm at multiple sites.
Creation of Citrix VM/Clone providing them via provisioning server
Backup/hot fix installation on XenServer
Handle
Monitor Netscaler, Cloud Connectors, Storefront Servers.
Manage Published VDI solution through Apache Cloudstack.
Publishing applications\Desktops via Citrix DaaS
Handle all tickets escalated by Field IT or Service Desk or forwarded from other service teams.
Build/test Citrix/WTS software packages based on SAP release cycles
Publish, update and support Citrix/WTS software packages
Apply common updates on Published Apps
Support and maintain test
production environment
Support and maintain all scripts / settings that are used in the environment
Build/deploy/decommission virtual servers (IMAC activities)
Provide access to the environment via predefined groups in SAP directory services
Perform evaluation and testing of any new Citrix client
Perform periodic and emergency systems maintenance including patching.
Coordinate with third-party suppliers and SAP internal departments on related support activities.
Support multi-cloud platforms.
Review the SCOM alerts
Proactively monitor all the critical applications\Desktops every six hours
Process Expectations:
Follow agreed processes and procedures for ticket resolution.
Have a pro-active approach to identify, co-ordinate and resolve tickets
Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
Follow/improve SLA resolution timings.
Adhere to incident, problem and change management processes.
Participate in team meetings as per the agreed governance model.
Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
Participate and contribute in continual service initiatives/improvements.
Assist operation line manager in meeting program objectives.
Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
Keep updated on new technologies and request training if needed.
Communicate with identified users appropriately via all approved media.
Adhere to shift timings and complete the assigned tasks
Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
Act as a backup resource, as/when needed.
Required Experience
Skillset:
More than 5 years of relevant Experience in IT with a minimum of 3 years in Citrix administration
Experience in working in a large organization with globally distributed personnel, functions and operations.
Software Industry experience strongly preferred.
Expert knowledge of:
Citrix Vitual Desktop and Apps on Xenserver/VMWare
PVS (Provisioning Services)
Store Front
NetScaler
Citrix Cloud
MS Windows platforms widely deployed in the market and still current
Good to have Knowledge of:
SCCM/Intune
Active Directory
SCOM PowerShell
Storage Network
HPE Synergy
Blade Servers
Desired:
Basic knowledge of MS SQL
Certification in Citrix is an added advantage
Good knowledge of administration of NetScaler
StoreFront
Troubleshooting Citrix based problems with good understanding of fundamentals
Open to work in 24/7 support shifts, as per operational requirement.
Ability to plan and execute patch plan for SQL server
Experience with ITIL processes especially incident, change and problem management
Ability to think independently and can find solutions to complex issues from different sources
Coordinate with various teams for the daily operations, plan and execute scheduled activities.
Willingness to learn new skills and technologies.
Ability to make quick decisions, assume leadership without supervision, able to assume a role of
authority as necessary.
A keen eye for detail and a result driven approach
Effective analysis: Ability to listen, analyze and summarize.
Ability to work in stressful situations. Conflict management skills is a plus.
Customer and team-work oriented.
Outstanding communication skills. Excellent English written and oral communication skills
Relevant Certification in Citrix Virtual Apps
Desktop (Good to have)
The pay range for this role is *** - *** per annum including any bonuses or variable pay. *** also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
"*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at