Infra Program Manager-4

Role: Infra Program Manager Location – Cleveland, OH (Onsite) FTE Job Description IT program management and managed-service delivery leadership IT service management and ITIL-aligned operational governance SLA, KPI, CSAT, quality, and service-performance management Incident, escalation, problem, change, and risk governance Workforce planning, staffing, coverage, and distributed-team leadership SOW, contract, change-control, and commercial coordination Executive stakeholder and customer relationship management Data-driven analysis, reporting, and decision-making Root-cause analysis and corrective-action governance Negotiation, conflict resolution, influencing, and consensus building Cross-functional dependency and vendor coordination Continuous improvement, automation, and transformation leadership Strong written, verbal, presentation, and executive-communication skills Act as the single point of managerial accountability for delivery outcomes within assigned scope. Exercise sound judgment on priorities, resources, risks, escalation, and customer commitments. Delegate execution to qualified delivery and technical leads while retaining ownership of results. Create clear accountability through named owners, target dates, measurable outcomes, and disciplined follow-through. Maintain a customer-first mindset while balancing contractual obligations, team sustainability, commercial impact, and operational risk. Communicate effectively with technical, operational, commercial, and executive audiences. Anticipate risks and dependencies rather than relying solely on reactive escalation. Promote a culture of quality, transparency, learning, ownership, and continuous improvement. Customer-focused mindset with the ability to bridge business needs, data requirements, and engineering execution. Ability to work with cross-functional teams across engineering, architecture, operations, security, product, and business stakeholder groups. Job Type: Full Time Job Category: IT Required Skills Technical Project Manager #J-18808-Ljbffr