Account Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Life / disability insurance stipend
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.

This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.

RESPONSIBILITIES:

• Deliver excellent customer service through phone, email, and in-person interactions.
• Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.
• Assist with sales conversations, policy changes, and cross-selling when appropriate.
• Monitor agency workflows and help maintain operational efficiency.
• Support the agent in reviewing files, catching details, and ensuring compliance.
• Help manage daily office needs and serve as a go-to resource for both team members and clients.

QUALIFICATIONS:

• Experience in insurance, customer service, or office management is preferred.
• Strong organizational skills with attention to detail.
• Friendly, professional communication style.
• Ability to take initiative and support others in a fast-paced environment.
• Comfortable with sales and client outreach when needed.