Senior Director Inventory Solutions

Senior Director, Inventory Solutions

This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN.

This is your chance to be a part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Senior Director, Inventory Solutions you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. You will report to the Vice President, Pricing and Inventory Solutions and lead business strategy and opportunity assessment to define and pursue Inventory-related commercial capabilities that help strengthen customer choice and clarity while enhancing hotel profitability. You will partner closely with other functions including Pricing, Revenue Management, Loyalty, Analytics and Brands to evolve Revenue Management and Customer Experience.

What you'll do during a typical day:

• Maintain Hilton's Inventory strategy to strengthen customer choice and clarity while enhancing hotel profitability through greater atomization, retailing, and merchandizing of hotel inventory, including rooms, services, and on-and-off-property experiences.
• Prioritize innovation to balance short-term performance impact and building foundational capabilities for the future.
• Identify and prioritize new sellable inventory constructs (e.g., add-ons such as early check-in, late check-out, and other on-property and off-property experiences) that improve total hotel revenue and are additive to customer experience
• Provide strategic guidance to in-flight Inventory initiatives to ensure project team's understanding of long-term vision and quarterly objectives.
• Own Hilton's inventory roadmap and associated governance forums; communicate progress and impact of strategic initiatives to senior leaders; escalate risks as necessary.
• Define and drive the strategy for Prodigy (Hilton's Central Reservations System (CRS) user interface) in partnership with Product and Technology to improve usability and workflow efficiency
• Seek strategic alignment across regions (APAC, EMEA, and AMER) through collaboration with in-region teams and global stakeholders to ensure solutions are scalable and aligned to enterprise needs.
• Manage and develop the Team Members within the Inventory Solutions team

How you'll collaborate with others:

• Partner with Commercial, Product, Pricing, Customer Experience, Loyalty, Technology, Analytics, Marketing and 3rd party vendors as we define, prioritize, build, and deploy innovations for Inventory capabilities.
• Collaborate with global Commercial, Pricing, and Revenue Management leaders to help shape the vision and strategy for the evolution of Revenue Management at Hilton.
• Partner with Analytics to forecast and measure the impact of Inventory initiatives to aid with business case development, prioritization, and communication of value realization.

Projects you'll take ownership of:

• Business leadership of Inventory capability innovation (including rooms, services, and experiences) and Central Reservation System (CRS) innovation

What It Takes to Make the Stay

You have these minimum qualifications:

• Ten (10) years of professional experience
• Seven (7) years of experience in Pricing, Product, Revenue Management, Strategy, Analytics, Sales, Customer Experience, and/or other commercial functions, with experience translating business needs into requirements, recommendations, or cross-functional initiatives
• Demonstrated expertise in driving strategy through innovation
• Success maximizing asset revenue generation through identification of new and innovative sources of revenue
• Proven experience to balance monetization with customer experience
• Experience leading and collaborating in a matrixed environment
• Experience managing multiple simultaneous projects
• Proven experience solving complex problems through analytical
• Travel up to 20%

It would be useful if you have:

• Experience in other hospitality, travel, or adjacent service industries
• Experience with Marketing, Loyalty, and/or Third-party Distribution and other commercial customer platforms
• Experience leading vendor evaluation and software selection processes (including RFI/RFPs, demos, and pilots), and developing clear business cases that articulate ROI and inform senior leadership decisions
• Experience in driving innovation in digital merchandising, pricing, and inventory management with involvement in large-scale technology transformations and internal UI enablement
• Knowledge of hospitality operations and commercial processes, or comparable experience in an adjacent industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.