Systems Administrator

Position Summary

The Systems Administrator serves as the primary technical resource in a small team environment for day-to-day operations and is responsible for the administration, security, maintenance, and continuous improvement of Bithgroup’s IT environment, including Microsoft 365, Azure, cloud, and on-premises infrastructure, endpoints, and core business systems, while ensuring availability, performance, and supportability across the organization.

This is a hands-on, high-ownership role that reports to the VP of Information Technology. The ideal candidate collaborates closely with IT leadership on priorities, process improvements, compliance, and long-term planning initiatives, aligning with evolving best practices. 

Responsibilities: 

• Lead the day-to-day administration of Bithgroup’s IT infrastructure, including Microsoft 365, Azure, cloud, and on-premises systems, networks, endpoints, and related platforms, with additional support provided to Managed Service clients as needed.
• Oversee security, network, and backup/recovery operations to ensure data availability and integrity.
• Install, configure, secure, update, document, and monitor servers, firewalls, endpoints, cloud services, and supporting infrastructure. 
• Diagnose and resolve hardware, software, network, connectivity, and security issues.
• Document and maintain IT inventory, configurations, and SOPs.
• Collaborate with leadership to review internal processes and recommend improvements, new solutions, and workflow efficiencies.
• Support and effectively manage timely Helpdesk and technical support for end-users.
• Provide training and guidance to end-users and junior staff as needed.
• Contribute to SOC 2 compliance initiatives supporting audits, gathering evidence, and maintaining security controls.

Core Competencies:

• A curiosity-driven, adaptable problem solver who seeks ownership and an environment where they can learn, evolve, and have fun doing it.
• Strong security mindset and attention to operational risk.
• Demonstrated interest in automation, AI, and continuous improvement to streamline operations and improve outcomes.
• Excellent written and verbal communication skills.
• Commitment to excellent customer service.
• Proven ability to manage multiple priorities independently.

Required Qualifications: 

• 5+ years of relevant systems administration experience.
• Strong background in Azure and Microsoft 365 administration, including Intune, Entra ID, and Exchange.
• Fluent with PowerShell and multiple OS: Windows, macOS, iOS, Android, etc.
• Familiarity with Hyper-V virtual environments and Red Hat Enterprise Linux (RHEL).
• Comfortable with scripting automation and light coding.
• Ability to independently manage recurring operational work and own tasks through to completion.

Preferred Qualifications:

• Familiarity with Red Hat Enterprise Linux (RHEL).
• Fortinet Firewalls
• Action1 (Patch Management)
• Blumira (SIEM)
• Veeam (backup and replication)
• Mimecast (email security)
• WordPress (website administration)
• Ubiquiti (Network Management)

Work Arrangement:

• Hybrid position requiring in-office availability in Baltimore City.
• Occasional after-hours availability for maintenance windows or incident response.