General Manager

Job Description

About Mimi's

At Mimi’s, we’re more than just frozen yogurt: we’re in the business of creating joy. Every guest should feel welcomed, valued, and genuinely cared for, and that starts with an incredible team and an unwavering commitment to the little details.

Mimi’s opened in SoHo in August 2025 and was loved from day one: hour-long lines, a community that keeps coming back, and customers who tell us they cut overseas trips short because they missed us. We’ve now welcomed over 200,000 customers across two stores, with two more opening by end of year. As a growing brand, we’re passionate about developing great people, creating future leaders, and building a culture where everyone feels supported, challenged, and empowered to be their best.

Your Mission

As General Manager, you'll build a high-performing team that delivers exceptional customer experiences while executing the Mimi's standards every day. People are at the heart of everything you do. You'll create a culture built on development, accountability, respect, and genuine human connection, where teammates feel supported, challenged, and empowered to grow.

Your success isn't measured by how well the store runs when you're there—it's measured by how well it performs when you're not.

What You'll Do

1. Lead & Develop Your Team

• Recruit, onboard, train, coach, and develop exceptional teammates.
• Build a positive, inclusive, and accountable team culture.
• Identify future leaders and coach them through the Mimi's Leadership Pathway.
• Provide regular feedback, recognition, and performance coaching.
• Ensure every teammate understands how their role impacts the customer experience.

2. Deliver Operational Excellence

• Lead from the floor and set the standard every shift.
• Deliver an exceptional customer experience every day.
• Maintain outstanding yogurt quality, product presentation, and topping bar standards.
• Own cleanliness, maintenance, and overall store presentation.
• Ensure food safety, Department of Health compliance, and company standards are always met.
• Keep equipment operating safely and efficiently.

3. Own the Business

• Manage labor, COGS, inventory, and operating expenses.
• Build schedules that balance customer experience with labor efficiency.
• Oversee ordering, vendors, inventory, and packaging.
• Complete payroll, cash management, invoices, reporting, and store administration accurately and on time.
• Review business performance and create action plans to continuously improve results.

4. Drive Continuous Improvement

• Identify opportunities to improve systems and processes.
• Solve problems proactively and think like an owner.
• Support the team wherever needed and lead by example.

Who You Are

• A people-first leader who balances high standards with empathy and respect.
• Passionate about coaching and developing others.
• A culture builder who creates an engaging and positive workplace.
• Customer-obsessed and committed to excellence.
• Detail-oriented and highly organized.
• Calm and effective in a fast-paced environment.
• A proactive problem solver with a growth mindset.
• An experienced leader wit h 3+ years of management experience in high-volume hospitality, food & beverage, or retail.

What Success Looks Like

• Build an engaged, accountable, and high-performing team.
• Deliver exceptional customer experiences every day.
• Consistently execute the Mimi's operational standards.
• Develop future leaders within your store.
• Maintain exceptional cleanliness, food safety, and product quality.
• Achieve labor, COGS, inventory, and financial targets.
• Build a business that performs at a high level—even in your absence.

Benefits

• Competitive Salary
• Health Insurance
• 4 Weeks Paid Time Off
• Paid Public Holidays
• Unlimited Mimi's Frozen Yogurt
• Ongoing Leadership Development & Career Growth