Front of House MANAGER

Thank you for your interest in a great career opportunity at Chick-fil-A Pine Bluff, AR! Chick-fil-A is one of the fastest-growing quick-service restaurants in the country and an industry leader in Customer Service & Hospitality! Here at Chick-fil-A Pine Bluff, we believe in showing care by pursuing EXCELLENCE in ALL things. We strive every day to make a positive impact through delicious food and hospitality.

This is an exciting opportunity for those looking to take the next step towards a very rewarding career. Here at Chick-fil-A Pine Bluff, you will be a part of a culture that encourages, grows, and creates remarkable experiences not only for guests but for you! Your Success is our Success! Every job at Chick-fil-A works to prepare you to be your very best. You’ll have the chance to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success.

The FOH Manager is an integral part of the Leadership team, ensuring the Chick-fil-A Pine Bluff team executes at the highest-level regarding customer service, financial return, as well as personal and team growth. This individual oversees all Front of House operational aspects of the business and works with the Executive team to set strategic goals to accomplish the organization’s vision of remarkable people care and operational excellence. The FOH Manager displays ownership in the restaurant and is committed to developing a restaurant culture of growth and hospitality minded team members and leaders. Partnering with the Operator to protect the safety and security of the restaurant and team, this manager must fully understand all the risks facing the business and be passionate about implementing policies, providing necessary communication, and taking immediate steps to protect Chick-fil-A.

Position Type: 

Full-time and Part-time 

Our Benefits Include: 

• A fun work environment where you can positively influence others 
• Flexible scheduling (and closed on Sundays) 
• Learning firsthand from experienced Trainers and Restaurant Leaders 
• Intentional growth and development to help you reach your professional goals 
• College scholarship opportunities ranging from $1,000 to $25,000
• Team member appreciation days and many other celebrations
• 1 Free meal for each shift worked
• Competitive pay based on experience, education, and availability
• $15.00-$17.00 per hour 
• Top pay individuals must be available to work anytime between 5:00am until 11:00pm Monday through Saturday
• Career advancement opportunities

Job Duties and Responsibilities:

• Oversees all aspects of daily restaurant operations for Front of House including Drive-thru, Front Counter, Dining Room, Cash Management, Mobile Orders, 3rd party Delivery, Catering
• Leads by example, maintaining a calm demeanor during periods of high volume
• Maintain and improve a remarkable guest experience in the restaurant including proper procedures in order taking and hospitality behaviors
• Oversees and lead the store's customer recovery program (resolve guests concerns)
• Oversees the speed, customer service, and accuracy of the Front Counter team
• Ensure FOH consistently and systematically meets cleanliness standards (Front Counter, Dining Room, Rest Rooms, etc.)
• Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience
• Engages in immediate problem resolution and short-term plans to correct critical issues
• Leads shifts of up to 30 team members with excellence and positivity to accomplish the vision
• Holds team members accountable to policy standards - timeliness, grooming, cell phones, uniforms, etc.
• Drives financial performance and provides feedback to the leadership team and suggests operational actions required to achieve financial targets
• Counts drawers and maintains proper cash management practices
• Ensures Chick-fil-A Pine Bluff is meeting and exceeding all Chick-fil-A standards
• Serves as a mentor and trainer in the development and growth of the leadership team
• Meets regularly with the Operator and Leadership team for training and personal development
• Serves as a point-of-contact for leadership team and team members
• Provides constructive criticism/feedback to team members 
• Assists in the hiring process of FOH team members and leaders
• Manages the budgeting, forecasting, and financial analysis for the restaurant
• Oversees the labor and schedule for the week
• Establishes and posts daily sales goals for the team
• Tracks and charts sales, labor, and productivity for each daypart daily.
• Reviews and analyzes reports to track progress and works with the executive team to improve processes where needed
• Oversees the month-end process

Skills and Experience:

• 2+ years of leadership/management experience
• Demonstrates humility and has a servant leadership mentality
• Willing to “get your hands dirty”
• Experience in a fast-paced, high intensity environment
• Highly motivated and dedicated to achieving excellence personally and professionally. 
• Detail-oriented with strong organizational skills
• Communicates clearly and effectively, shares ideas, & takes a positive approach to all situations
• Ability to maintain composure under high pressure and make decisions quickly
• Be able to perform functions which require organization, bending, reaching, turning, lifting, climbing and stockingup to 40 lbs, stand for up to 9 hours, and be physically active for extended periods
• Optimistic, engaging, and genuinely excited about Chick-fil-A Pine Bluff’s vision and future growth of the company

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A currently serves freshly prepared food in more than 2,600 restaurants across 47 states, Washington, D.C., Canada and Puerto Rico.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.