Bilingual Financial Specialist/Scheduler

Bilingual Financial Specialists manage the \"front door\" to all Tri-County Behavioral Healthcare Services. Financial Specialist will provide the highest quality service possible to all clients, visitors, and staff at TCBHC. This position will provide empathetic guidance, problem solving, support, and assistance to all TCBHC clients. This position's duties will include the following: Serve as a knowledgeable source of accurate information and provide quality internal and external customer service. Ensure all clients have up to date financial and demographic information in the client database. Responsible for ensuring that authorizations are obtained prior to services rendered as well as scheduling client appointments, collecting payments, maintaining clinic schedules and answer multi-line telephones in a professional and courteous manner. Able to work with external and internal groups and teams and have the ability to manage multiple, simultaneous tasks and timelines. This position will be adept at interacting with diverse personalities, maintaining a calm and professional demeanor at all times. Must have the ability to make quick decisions, establish priorities and concentrate on detailed information sometimes under stressful conditions. Must demonstrate strong and proven problem-solving skills and computer application skills. The ideal candidate will maneuver client database quickly and efficiently and demonstrate excellent written and verbal communication skills. This position may be required to work a rotating schedule with some evening hours may be required. Bilingual in Spanish and English is required. Requires High School Diploma or GED. 1 year of experience handling client check-in, appointment scheduling, insurance verification, pre-authorization and collection in a healthcare setting preferred. Bilingual in Spanish is required. Knowledge of various insurance plans (HMO, PPO, POS, Medicare, and Medicaid) strongly preferred. Excellent direct public service/high level customer service experience. Ability to pass Computer Competency test, typing 40 wpm and Basic Microsoft Word and Excel. Must have a valid drivers license and be insurable through Tri-County. What's in it for you: Medical, Dental, Vision, Short-Term Disability, Company-paid Life and Disability insurance, HSA/FSA Retirement Options with Company Match! Mental health and wellness support from our Employee Assistance Program Financial Wellbeing Say goodbye to those pesky loans- we're a Federal Student Loan Forgiveness (PSLF) qualified employer! Weekly Pay deposited directly into your account (get paid every Friday!) Work-Life Balance 9 Paid Company Holidays PLUS 2 Personal Holidays (VIP Days) Paid Time Off begins accruing on your first day (increasing with tenure!) Meaningful work in the mental health and intellectual disabilities community. Effective January 1, 2017, all Tri-County Behavioral Healthcare campuses are smoke free. Payscale: Hourly rate: $17.68 Annual equivalent:$36,776

NOTICE TO PROSPECTIVE EMPLOYEES

Tri-County is an Equal Opportunity Employer and complies with all Federal and State laws pertaining to employment. Tri-County is committed to Afficiative Action and has an Afficiative Action Plan. The Texas Health and Safety Code, Section 533.007, allows Tri-County to check conviction records on applicants. Tri-County completes background checks in accordance with Texas State Health and Safety Code, Chapters 250-253: Criminal history check through the Texas Department of Public Safety (TXDPS), Employee Misconduct Registry (EMR), Nurse Aide Registry and for Medicaid and Medicare fraud. Tri-County will check the CARE System to determine if an applicant has a confirmed allegation of abuse, neglect or exploitation and will not hire any individual with a confirmed allegation. The Texas Administrative Code, Title 25, Chapter 414, Subsection K, has established the following list of offenses that are an absolute bar to employment: criminal homicide, kidnapping and unlawful restraint, indecency with a child, continued sexual abuse of young child or children, sexual assault, aggravated assault, injury to a child, elderly individual, or disabled individual, abandoning or endangering a child, aiding suicide, agreement to abduct from custody, sale or purchase of a child, arson; robbery, aggravated robbery, conviction under the laws of another state, federal law, or the Uniform Code of Military Justice for an offense containing elements that are substantially similar to the elements of an offense listed above, felony conviction for theft which occurred in the previous five (5) years, indecent exposure, improper relationship between educator and student, improper photography or visual reporting, deadly conduct, aggravated sexual assault, terroristic threat; online solicitation of a minor, money laundering, Medicaid fraud, Medicare fraud, cruelty to animals, false identification as a peace officer, disorderly conduct, and discharges of a firearm in a public place other than a public road or a sport shooting range, as defined by Section 250.001, Local Government Code. Offenses that are not an absolute bar to employment but may be considered a contraindication will also be considered during the pre-employment process. Tri-County will also complete a driver's license check. All applicants, employees, contractors and volunteers will be checked prior to hire and monthly through the Texas Health and Human Services Commission Office of the Inspector General (OIG) List of Excluded Individuals. All applicants are required to successfully complete a drug screening and a physical agility test prior to new hire orientation. Applicants who are selected for a position in the Criminal Justice/Jail Diversion Department, TCOOMMI, and those who provide services to TCOOMMI, i.e., psychiatrists, nurses, etc., must have a Federal background check by fingerprinting through the FBI upon initial hire and annually thereafter. Applicants who have lived out of state for two or more years from the date of submission of this application must have a Federal background check by fingerprinting through the FBI if they are selected for a position.

TRI-COUNTY'S POLICY OF DISPUTE RESOLUTION

Each Applicant must agree to arbitrate and to waive class and collective action participation and each Employee, without exception, must sign and agree to the terms of the Arbitration Agreement as a condition of employment with Tri-County. *Please print this page for a copy of this policy.

POLICY ACKNOWLEDGEMENT

I understand that, as a condition of my request that Tri-County consider my application and possibly hire me, I must agree to Tri-County's Policy of Dispute Resolution, which I understand requires that all disputes between applicants or employees and Tri-County, its constituent member entities, and/or its officials and/or employees must be resolved solely by arbitration, in accordance with Tri-County's Dispute Resolution Policy, a copy of which I have been provided with in this application and that such policy further requires I waive any right to participate in any class or collective action, either as representative or member and that, instead, I must resolve any dispute, as an applicant or employee, through a single-party arbitration under the specific terms and conditions set forth in Tri-County's Dispute Resolution Policy. I hereby acknowledge receipt of that Policy and agree to be bound by all of its terms in connection with the consideration of my application for employment and throughout my employment, including termination thereof, if I am hired. #J-18808-Ljbffr Tcbhc