Automotive Parts Counterperson

Job Description What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot, and assist DIY customers with projects. The role sources parts from special order, FDO, second source, etc., and manages in‑depth knowledge of store inventory and maintenance processes. This is a full‑time position. Primary Responsibilities Provide GAS2 selling experience for DIY customer visits and phone calls Achieve personal/store sales goals and service objectives Manage DIY services including battery installation, testing, wiper installs, etc. Maintain high standards of customer service and store appearance Key holder responsibilities: task assignment, completion, safety, open/close duties Secondary Responsibilities Assist in store inventory processes: truck put‑away, shoot‑outs, cycle counts, back stock, etc. Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot Provide DIY services including battery installation, testing, wiper installs, etc. Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Operating inventory systems and store equipment Parts and automotive system knowledge skills Operating POS and parts lookup systems Expert at testing and diagnostic equipment for DIY services ASE P2 certified or ASE ready equivalent Advanced solution, project and product quality recommendation ability Advanced parts lookup and sourcing Advanced selling skills for DIY Essential Job Skills Necessary for Success Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.) Speak and write English (Spanish a plus); communicate effectively with customers, peers, and management Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence Understand and execute instructions in written, oral, or diagram form Successfully complete the Parts Knowledge Assessment Use basic math accurately (add, subtract, multiply, divide in all units of measure; use whole numbers, common fractions, and decimals) Use Microsoft Excel and Word effectively Strong organizational skills Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Retail Parts Pro up for Success 3–5 years of prior automotive parts experience Proven sales ability with past experience in fulfilling customer transactions Education & Certifications Certificate, license, or registration (as required) Valid driver’s license ASE Certification Preferred, but not required Physical Demands None specified Compensation Range 14.95 USD per hour – 16.45 USD per hour Benefits Information Benefits details: Privacy Notice for California Residents Equal Opportunity Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Sales and Business Development Industries Motor Vehicle Manufacturing and Retail Location Store Associate – Shops @ Fallen Timbers, Maumee, OH #J-18808-Ljbffr