Retail Clerk

Job Description

Job Description

Job Title: Retail Clerk 

Department: Candy Store

Shift: 1st shift
Employment Status:  Non-Exempt
Reports to: Candy Store Manager

Position Summary

The Candy Store strives to create a welcoming, fun, and memorable experience for every customer. This position plays an important role in delivering exceptional customer service while supporting the day-to-day operations of the store. The ideal candidate is positive, professional, and enjoys interacting with customers in a fast-paced retail environment.

Essential Duties & Responsibilities

• Greet and assist customers with their questions, requests, and purchases
• Provide friendly, positive, and professional customer service
• Operate the cash register, including opening and closing procedures and basic troubleshooting
• Assist with store decorations and seasonal displays
• Stock merchandise and maintain clean, organized, and visually appealing displays and shelves
• Utilize store computer systems to support inventory control, including product counts, stock organization, and inventory, manufacturing, and stock transactions.
• Prepare customer orders for pickup
• Follow food safety and sanitation procedures
• Take customer orders by phone and provide accurate pricing and timelines for order completion, delivery, or pickup
• Perform other duties as assigned to support store operations
• Regular and reliable attendance is required

Required

• At least 16 years of age.
• Strong verbal communication and customer service skills
• Enjoys working with and assisting customers
• Basic computer proficiency
• Dependable, positive, and able to work effectively as part of a team
• Ability to remain professional and adaptable in a retail environment

Preferred

• Previous retail or customer service experience

Working Conditions & Physical Requirements

• Stand and walk for extended periods throughout the workday.
• Occasionally lift, push, pull, and carry up to 50 pounds.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify job responsibilities, assign additional duties, or revise this job description as business needs change.