Business Analyst
Apollo ITS
Job Title: Business Analyst
Location: Tallahassee, FL
Type: Contract
**100% ONSITE** Job Description:
Required Duties and Responsibilities :
Location: Tallahassee, FL
Type: Contract
**100% ONSITE** Job Description:
Required Duties and Responsibilities :
- Lead business requirements elicitation and analysis activities.
- Facilitate meetings and workshops with business and technical stakeholders.
- nalyze current business processes and identify opportunities for improvement within approved project scope.
- Develop business, functional, and non-functional requirements.
- Prepare process flows, user stories, use cases, and supporting documentation.
- Coordinate business validation and requirements approvals.
- Support solution demonstrations and stakeholder reviews.
- ssist with system testing, user acceptance testing, defect tracking, and solution validation.
- Develop and maintain requirements traceability throughout implementation.
- Support communications, training, organizational adoption, and continuous improvement initiatives.
- Follow all Department, ISP, and team-defined standards and procedures.
- Perform other related duties as required.
- Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
- Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
- Experience eliciting, documenting, validating, and managing business and functional requirements.
- Experience facilitating stakeholder workshops and requirements sessions.
- Experience documenting business processes, workflows, and functional specifications.
- Experience supporting solution validation and user acceptance testing.
- Experience implementing multiple ServiceNow products or modules.
- Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related ServiceNow capabilities.
- Experience with business process improvement methodologies.
- Experience supporting organizational change management and user adoption.
- Experience working within a public sector or government environment.
- Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.
- Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
- ServiceNow certification(s) preferred.
- ITIL Foundation certification preferred.
Vacancy posted 3 days ago
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