Front Desk Agent

The Nest at Black Hawk Front Desk Agent Black Hawk, CO·Part time As the first point of contact for our guests, the Front Desk Associate plays a key role in creating a warm, welcoming, and memorable experience. This position is responsible for handling check-ins and check-outs, managing reservations, assisting with guest inquiries, and coordinating with housekeeping and resort staff to ensure smooth operations. The ideal candidate will be friendly, detail-oriented, and passionate about delivering exceptional customer service in a luxury hospitality environment. Strong communication skills, professionalism, and the ability to resolve guest needs efficiently are essential to success in this role. About The Nest at Black Hawk Harmony Hospitality Group is a Colorado-based hospitality management company specializing in the creation and operation of luxury outdoor resort experiences. As part of Harmony’s innovative approach to blending nature with comfort, the company proudly operates The Nest at Black Hawk, a first-of-its-kind cliffside glamping resort overlooking the historic town of BlackHawk, Colorado. The Nest at Black Hawk redefines outdoor hospitality by combining the serenity of nature with the elevated amenities of a boutique resort. Featuring a collection of geodesic domes and unique accommodations, the property offers guests panoramic mountain views, curated wellness services, chef-driven food & beverage offerings, and immersive outdoor experiences—all designed to deliver “luxury without compromise.” Harmony Hospitality Group’s mission is to create unforgettable stays that inspire longer visits, repeat travel, and lasting connections. By integrating high standards of guest service with innovative lodging formats, The Nest at Black Hawk stands as a flagship example of Harmony’s vision for the future of hospitality: experiential, sustainable, and unforgettable. Description Front Desk Associate Location: The Nest at Black Hawk – Black Hawk, CO Compensation: $16 – $20 per hour, based on experience About The Nest at Black Hawk The Nest at Black Hawk is Colorado’s newest luxury outdoor resort, combining the beauty of nature with high-end hospitality. Featuring luxury geodesic domes, curated dining, and unique guest experiences, The Nest redefines glamping by offering comfort, style, and adventure in an unforgettable setting. Position Overview As a Front Desk Associate, you are the first point of contact for guests and play a key role in ensuring a seamless and memorable stay. You’ll handle reservations, check-ins, and check-outs, assist with guest inquiries, and coordinate with housekeeping, F&B, and other resort departments to deliver exceptional service. The ideal candidate is professional, personable, and thrives in a fast-paced hospitality environment. Key Responsibilities Warmly welcome guests upon arrival and ensure a smooth check-in and check-out process Manage reservations, cancellations, and modifications accurately in the property management system Answer phone calls, emails, and in-person inquiries promptly and professionally Provide information about resort amenities, dining options, local attractions, and activities Handle guest concerns or complaints with empathy and efficiency, escalating issues when needed Process payments, issue receipts, and maintain accurate financial records for front desk transactions Coordinate with housekeeping and maintenance to ensure rooms and domes are guest-ready Maintain a clean, organized, and inviting front desk and lobby environment Assist with retail sales in the General Store, including processing transactions and stocking items Support resort operations by assisting other team members as needed Qualifications Previous front desk, hospitality, or customer service experience preferred Strong communication and interpersonal skills Ability to multitask and remain calm under pressure Proficiency with computers and reservation systems (training provided) Reliable, punctual, and detail-oriented Ability to work flexible shifts, including evenings, weekends, and holidays Must be able to stand for extended periods and lift up to 25 lbs Why Join Our Team Competitive pay: $16 – $21 per hour, DOE Employee meals and discounts on resort amenities Opportunities for growth within Harmony Hospitality Group Work in a scenic, dynamic, and team-oriented environment #J-18808-Ljbffr