Customer Support Representative (Multi Channel)
Full-time
SimplyInsured
About SimplyInsured: Born in Y-Combinator and backed by top-tier investors like Bessemer Venture Partners, SimplyInsured is on a mission to eliminate the fear around health insurance. We empower small business owners by making the task of providing health insurance transparent, accessible, and dead-simple for over 20,000 customers.
The Role
As a Customer Support Representative, you are on the front lines of our mission. This is a multi-channel role spanning Phone, Chat, and Email support where your empathy, speed, and problem-solving skills will directly impact customer loyalty and help turn stressful insurance questions into seamless resolutions.
How You'll Make an Impact
- Be a Trusted Guide: Help small business owners navigate our online shopping platform to find the perfect health insurance quotes for their teams.
- Solve Real Problems: Handle and resolve administrative, onboarding, and billing inquiries with clarity and absolute urgency.
- Master the Stack: Use industry-leading ticketing systems and CRM architectures to cleanly document customer interactions.
- Advocate for Change: Propose product adjustments and internal process updates directly to leadership based on direct client feedback.
What You'll Bring
- 1+ years of high-volume call center experience working inside a remote, fast-paced startup environment.
- Communication: Exceptional oral and written English skills with the ability to distill complex insurance jargon into easy-to-understand explanations.
- Tech-Savvy: Experience navigating modern support tools (such as Zendesk, Freshdesk, or Salesforce) across multiple active workflows.
- Reliability: Must be able to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday.
- Must be located within the United States.
What We Offer
- 100% Company-Paid Benefits: Complete Medical, Dental, and Vision coverage for you and your dependents.
- Flexible Remote Setup: Work from anywhere inside the United States.
- Generous Time Off: "Take what you need" vacation policy to ensure you stay refreshed.
- A values-driven growth environment where individual viewpoints are deeply valued.
Vacancy posted a month ago
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