⚡Highly Driven Operations Manager⚡

Job Description

Job Description

Plugz Electric is looking for a highly driven Operations Manager to lead day-to-day operations and help scale a fast-growing home services business.

This is not a sit-back management role—this is for someone who owns the number , drives accountability, and thrives in a fast-paced environment. You’ll oversee service, install, and office operations while partnering directly with ownership to grow revenue, improve efficiency, and deliver an exceptional customer experience.

If you’re someone who wants to build, lead, and be rewarded for results , this is the role.

What You’ll Own

Operational Leadership

• Lead daily operations across service, install, and CSR teams 
• Ensure jobs are scheduled, dispatched, and completed efficiently 
• Identify bottlenecks and implement process improvements 
• Drive consistency in execution across the business 

Revenue & Performance

• Own key metrics: revenue, booked calls, average ticket, and gross margin 
• Monitor scorecards and hold the team accountable to targets 
• Partner with field teams to maximize revenue per job 
• Ensure visibility into job costing and profitability 

Team Leadership & Accountability

• Coach, develop, and hold CSRs, technicians, and installers accountable 
• Run regular performance check-ins and team meetings 
• Enforce company standards, expectations, and policies 
• Build a culture of ownership, urgency, and execution 

Customer Experience

• Ensure every job reflects our “Love Your Customer” standard 
• Monitor reviews, callbacks, and customer feedback 
• Drive initiatives to improve ratings and customer satisfaction 

Process & Systems

• Optimize use of systems (Housecall Pro or similar) 
• Simplify scorecards and reporting for clarity and accountability 
• Ensure accurate and timely data entry across operations 

Inventory & Cost Control

• Manage truck stock strategy and material usage 
• Reduce unnecessary supply runs through better planning 
• Enforce company card usage policies and cost controls 

Key Performance Indicators (KPIs)

• Revenue growth 
• Average ticket size 
• Gross margin % 
• Technician productivity & job efficiency 
• Customer satisfaction & online reviews 
• Callback reduction 

Compensation & Performance Incentives

Base Salary: $75,000 – $90,000

Performance Bonus: Competitive, high-impact bonus structure designed to reward results and drive growth.

At Plugz Electric, we believe top performers should be paid like top performers. This role includes a highly competitive bonus opportunity tied directly to key business outcomes—giving you the ability to significantly increase your total compensation based on your impact.

• Strong earning potential: Target bonus of $15,000 – $30,000+ annually 
• Performance-driven: Tied to revenue growth, efficiency, and customer experience 
• Clear and measurable: Simple, transparent scorecards—no guesswork 
• ⚡ Frequent payouts: Monthly/quarterly bonuses tied to real-time results 

✅ What We’re Looking For

• 3–7+ years of operations or service management experience (home services preferred) 
• Strong leadership mindset with a focus on accountability and results 
• Experience managing KPIs, performance metrics, and team execution 
• Familiarity with dispatch/scheduling systems (Housecall Pro, ServiceTitan, etc.) 
• Ability to balance big-picture thinking with hands-on execution 
• High ownership mentality—you don’t wait, you act 

What Success Looks Like

• Revenue growth and improved average ticket within first 90 days 
• Clear, simple scorecards driving team accountability 
• Improved technician efficiency and reduced wasted time/materials 
• Strong team culture with clear expectations and ownership 
• Consistent 5-star customer experience 

⚡ Why Join Plugz Electric

• Family-owned company with a strong growth mindset 
• Direct impact on the business—your results matter 
• High-visibility role working closely with ownership 
• Performance-driven environment with real earning potential