Customer Service Engineer

About the Role Ziegler CAT is seeking a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems sales personnel, working in a fast‑paced environment with broad responsibilities and autonomy. The role involves partnering with customer engineers to design and refine CAT engine integration into their chassis. Responsibilities Partner and collaborate with the customer to define total requirements. Work directly with the customer’s engineering personnel to analyze power‑systems needs and assist in finding the most efficient product solution. Compile technical data required for customers to make informed purchase decisions. Participate in technical sales calls and presentations. Act as key negotiator on all commercial aspects of assigned accounts. Develop or package 3D drawing packages of the engine and related components recommended for each customer. Lead field support to OEM customers to assist with engine integration. Complete field audits and testing of installed engine installations in OEM equipment. Manage customer engine inventory, forecast, and engine orders. Document engine and component specifications required by individual customers. Monitor and manage accounts payable and receivable to ensure they remain current. Qualifications Bachelor’s Degree required. 4+ years of engineering experience required. Strong electrical engineering knowledge and mechanical aptitude required. Experience with electrical power, electrician, generator, or reciprocating engine systems strongly preferred. Acceptable driving record and valid driver’s license required. Strong customer service and communication skills. Proficiency with MS Office and PC knowledge. Personal Characteristics Customer focus Problem solving Attention to detail Sociability Achievement orientation Travel Up to 25% travel. Minimum Physical Requirements Standing, walking, using hands, talking, hearing. Working conditions may be indoor and/or outdoor. Noise level may be moderate at times. Benefits Salary range: $82,300.00 to $102,900.00 (location dependent). Health, dental, vision and life insurance. 15 days of paid time off (PTO) in the first year; accrual starts day1. 9 paid holidays. 401(k) plan with company contribution and match. Health Savings Account (HSA) with up to $1,000 tax‑free annual contribution. Short‑term and long‑term disability insurance. Flexible spending account (FSA) and employee assistance program (EAP). Paid parental leave and funeral leave. Fitness membership discount. Education assistance. Equal Opportunity Employer Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. We are committed to equal opportunity; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr