Medical Receptionist - Westroads Clinic

Medical Receptionist - Westroads Clinic

Shift: First Shift (United States of America)

Schedule: Monday - Friday, between 8am and 5pm

Location: Westroads Clinic | Nebraska Medicine Omaha, NE

Clinic Focus: Westroads is a rheumatology clinic with both infusion and outpatient clinic services. Patients primarily deal with joint pain, arthritis, and other related conditions. This role will involve supporting both the clinic side and the infusion side, with additional involvement in dermatology on Thursdays.

Key Responsibilities:

• Patient check-ins and check-outs, including verifying demographics and insurance.
• Managing forms that patients need to sign.
• Scheduling appointments for 11 providers, including follow-ups and reschedules.
• Handling Inbaskets, faxing, and confirming new patient appointments.
• Administrative duties such as copying, scanning, and shredding documents.
• Assisting with pre-registration tasks.
• Managing non-arrivals and tracking missed appointments with follow-up interventions.
• Additional duties as assigned based on the needs of the team and clinic.

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

Be part of something extraordinary at Nebraska Medicine!

Duties: Serve as the first point of contact by greeting and welcoming patients and others, (in person, at the check-in desk, or via the telephone). Responsible for answering incoming calls in a professional manner, and/or checking in / out patients per established protocols. Responsible for scheduling patient appointments and registering patients.

Required Qualifications:

• Minimum of 16 years of age required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required.
• Demonstrated analytical, prioritization and organizational skills required.
• Demonstrated flexibility and dedication to team environment required.
• Effective communication skills required.

Preferred Qualifications:

• High school education or equivalent preferred.
• One year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred.
• Nursing Assistant or Medical Assistant preferred.
• Knowledge of medical terminology preferred.
• Experience with Microsoft Office, specifically Word and Excel preferred.
• Depending on the position available, fluency in Spanish preferred.

Recruiter Contact

Sarah Placzek

View email address on click.appcast.io

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.