Patient Access Manager I

Job Description

Responsible for leading all daily Patient Access operations.

Include the following. Others may be assigned.

• Assists in preparation for both short and long range planning recommendations for all Registration Process areas including: pre-service and point-of-service financial clearance activities and Patient Access functions. Actively practice budget/cost management.
• Develop and implement action plans as identified.
• Manages all operational metrics to ensure the department meets client and Conifer goals including, but not limited to Service Level Agreements and budgetary guidelines.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training. Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals. Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines.
• Consistently communicates appropriate information to staff and provides feedback to Director and CFO. Communicates deficits and problems to supervisor with recommended solutions for improvements.

Supervisory Responsibilities

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct Reports (titles): Supervisor, PA

Indirect Reports (titles): Rep, PA I-IV

Reports to (titles): Director I or II onsite

Leadership: Can be standalone leader at a clinic facility

Must be MGR, PA I if PAD is onsite

Knowledge, Skills, Abilities

• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Thorough knowledge of computer systems in Health Care Information System
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.
• Strong knowledge and ability to drive operational metrics.

Education / Experience

• High School Diploma or equivalent.
• College degree preferred.
• 3-5 years of Health Care Supervisory experience preferred.
• Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and pre-service and point-of-service financial clearance activities.

Physical Demands

• Must be able to work in sitting position

Work Environment

• Hospital Work Environment

Other

• Must be available to work hours and days as needed based on departmental/system demands
• Must be "on-call" as needed