Asset Protection Specialist

Asset Protection Specialist

As a full-time Asset Protection Specialist, your main focus is to help deliver an excellent customer experience while promoting a strong culture of safety, security, and loss prevention within an assigned H&M store.

This role provides a highly visible presence in the store, helping deter theft, support store operations, and maintain a safe environment for customers and employees. The Asset Protection Specialist also acts as a resource on loss trends, security procedures, and organized retail crime (ORC), partnering closely with Store Leadership and the Security Function.

This on-site role is based out of our store located at 6000 Sepulveda Blvd, Culver City, CA 90230.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:

• Maintain a welcoming and professional presence at store entrances and on the sales floor, engaging customers to support a positive experience
• Act as a visible representative of H&M, balancing strong customer service with awareness of store activity
• Greet customers as an H&M representative, promoting strong customer service while serving as a visible deterrent to theft
• Respond calmly to security alarms, verifying purchases in a polite and professional manner verifying purchases or reviewing bags in accordance with company guidelines

• Perform regular safety and security checks, identifying risks and communicating hazards to store leadership
• Support ongoing compliance routines, including sensor audits and adherence to company policies and procedures
• Complete routine checks of security equipment and escalate any issues promptly to the Security Team

• Partner with Store Management to ensure consistent execution of operational and security standards and to ensure all team members consistently follow company policies and procedures
• Support and enforce proper access control procedures for customers, employees, and vendors
• Assist leadership team with de-escalating challenging situations, maintaining a calm and professional, and supportive approach

• Support loss prevention efforts through proactive presence and awareness
• Conduct respectful, visual-only employee bag checks in line with company guidelines
• Partner with the Loss Prevention team on CCTV monitoring and investigations

• Promote a strong culture of health, safety, security, loss prevention, and accountability within the store prevention to reduce incidents and protect the store environment
• Contribute to an environment that protects people, product, and the overall store experience