Restaurant Manager

Restaurant Manager

As a Restaurant Manager with THE ONE GROUP, you will be responsible for overseeing daily front-of-house and back-of-house operations, ensuring smooth service, and leading a team to deliver unforgettable guest experience. You'll play a crucial role in maintaining service excellence, team development, and financial performance while fostering a dynamic, high-energy dining atmosphere.

Key Responsibilities

• Operations Leadership: Oversee daily restaurant operations, including front-of-house and back-of-house management. Maintain service excellence, ensuring all guests receive an elevated and seamless dining experience. Monitor product quality, vendor relationships, and compliance with sanitation and safety regulations. Organize and supervise staff shifts, ensuring optimal floor coverage. Implement and uphold company policies and hospitality standards.
• Team Development & Staffing: Recruit, hire, and onboard top talent to build and maintain a high-performance team. Train and mentor employees in customer service best practices and operational excellence. Conduct performance appraisals and provide constructive feedback to improve productivity. Foster team morale and motivation, ensuring a collaborative and high-energy work environment.
• Guest Satisfaction & Brand Development: Deliver superior service and maximize customer satisfaction. Handle guest concerns with professionalism and efficiency, ensuring positive resolutions. Uphold THE ONE GROUP's brand image and develop initiatives to enhance its local presence. Promote the brand through word-of-mouth marketing, restaurant events, and local partnerships. Recommend creative ways to attract new guests, including social media engagement and promotions.
• Financial & Business Performance: Monitor restaurant revenue and expenses, ensuring profitability and cost control. Identify areas to optimize sales, reduce waste, and improve overall financial performance. Work with leadership to develop marketing and promotional strategies to increase guest traffic. Create detailed reports on weekly, monthly, and annual revenues and expenses. Maintain oversight of inventory and ensure effective purchasing strategies.

What We're Looking For

• Proven leadership experience as a Restaurant Manager, General Manager, or Hospitality Manager.
• Strong customer service background with a focus on guest experience and operational excellence.
• Extensive food and beverage knowledge, with the ability to educate staff on menus and ingredients.
• Familiarity with restaurant management software (OpenTable, Avero, POS systems, etc.).
• Strong leadership, communication, and problem-solving skills.
• Acute financial management skills, with experience handling budgets and P&L reports.

This is more than a job—it's a career opportunity with limitless potential in an expanding global brand. If you're ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience!