HEALTH SERVICES REPRESENTATIVE - 64051739 1

Requisition No: 881891

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64051739 1

Pay Plan: Career Service

Position Number: 64051739

Salary: $41,600.00 annually

Posting Closing Date: 08/30/2026

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This is an Open Competitive Advertisement.

Your Specific Responsibilities:

The incumbent in this position is expected to support the Florida Department of Health in Bay County (DOH Bay) in its mission to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts and its vision of being the Healthiest State in the nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work. The incumbent will come to work and exhibit an attitude of friendliness and eager customer service towards all clients and act respectfully and courteously to fellow employees and clients to provide excellent customer service.

Disease Intervention Specialist (DIS)

Provides patient services to a wide variety of individuals infected with or at-risk of STDs to elicit partner and suspect information. Uses information for epidemiological analysis to identify the source and spread of cases related to the known infection(s). Conduct field investigations to locate and provide Field Directed Therapy to individuals infected with Chlamydia/Gonorrhea and/or to refer individuals infected with or suspected to be at-risk of infection for STDs for counseling, medical evaluation and/or treatment.

Performs case management activities as directed in the process of discovering and/or identifying infected individuals. These activities will include but are not limited to, work prioritization and records documentation and management, clustering, HIV pre- and post-test counseling, visual case analysis and epidemiological techniques, data entry and/or other related activities. Completed required records and reports including case management forms and laboratory request forms, etc. in accordance with current DOH Bay and STD Program policies and/or procedures. Provide Rapid HIV testing to clients in assigned area. HIV test results will be provided 24 hours after receiving the test.

Communicate with physicians, clinic, and laboratory personnel to confirm diagnosis, treatment, and laboratory results. Communicates with and visits public and private medical doctors, clinicians, hospitals, laboratories, and other health care providers to (1) obtain demographic, medical or other specific client information including address, telephone number, place of employment, social security number, race, gender, date of birth, test results, diagnosis, treatment, etc. and/or to arrange medical evaluations and treatments for a client; (2) stimulate reporting of cases and/or positive reactive test results in accordance with FL statutes and administrative rules; (3) acquaint practitioners with current diagnostic and treatment guidelines, disease trends, and their role in reducing the rate of infection in the community.

The DIS expanded duties include the processing of over 75% of all incoming STD surveillance laboratory reports. For each lab report received, the DIS must first conduct a record search in the Surveillance Tools and Reporting System (STARS) data management application to determine whether clients have been treated for the STD for which they have tested positive. For most of the reports, the DIS must also contact providers to determine symptom history, whether the client received the appropriate medication, and to arrange for face-to-face partner notification services. Conducts client interviews, field investigations, field phlebotomy, and community-wide education.

HIV Prevention

Assists the Early Invention Consultant (EIC) as needed with Rapid HIV and Hepatitis-C antibody test and conduct client centered pre- and post-test counseling for the weekly Rapid HIV Clinic at DOH Bay. Assists EIC with community outreach events to include National HIV Awareness Days throughout the calendar year for Area 2A. Maintain current knowledge of HIV/STD transmission and prevention information.

Time Management, Reports and Meetings

Completes all required reporting such as Employee Activity Reports (EARS), documentation requirements, requests and assignments correctly and within the allotted time frames. Attends staff meetings, in-service trainings and other professional and staff development activities.

Other

All other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Excellent customer care skills
• Must have willingness to work with individuals who meet all essential requirements for this program without regard to race, economic status, sexual orientation, or religious preference.

Qualifications:

• Valid driver’s license

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Panama City, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on aiapply.co). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.