Service Engineer

Job Description

Job Description

Our client in Bethel Park is seeking a Service Engineer

Duties:

- Perform repairs, periodic maintenance, installations, and field analyses on analytical instruments in a safe and timely manner.
- Conduct instrument calibrations, check-ins, installations, and Positive Material Identification (PMI) testing.
- Prepare all necessary tools, parts, and equipment before each job to ensure efficiency.
- Schedule and coordinate travel arrangements for timely and cost-effective service delivery.
- Train and qualify other technicians on instrumentation once qualified.
- Maintain detailed and accurate service documentation, including obtaining customer signatures where required.
- Communicate daily with the main office regarding job status, issues, and delays.
- Provide technical support to customers and other technicians via phone, remote access, or on-site visits.
- Advise customers on maintenance actions to ensure continued equipment reliability.
- Report customer feedback, potential sales opportunities, and equipment upgrade needs to management.
- Recommend process improvements to enhance service efficiency and documentation accuracy.
- Follow all company safety policies and comply with ISO/IEC 17025 requirements.

Requirements:

- Associate degree (two-year) in Electronics or related technical field.
- Minimum 2 years of hands-on experience in metal identification and sorting using one or more of the following methods:
Optical Emission Spectroscopy (OES)
Spark testing
Chemical spot testing
X-ray analysis
- At least 2 years of experience operating, maintaining, troubleshooting, repairing, and programming optical-emission spectrometers.
- Working knowledge of steel types, their characteristics, and differentiation methods.
- Familiarity with applicable calibration procedures, analytical methods, and ISO/IEC 17025 requirements.
- Basic understanding of electrical systems and sample preparation for spectrometric analysis.
- Strong attention to detail, organization, and customer communication skills.
- Ability to travel as required for service assignments.

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