Client Service Associate

Client Service Associate (Mail & Shipping/Receiving)Lowell, Massachusetts, United StatesReports To: Client Services Supervisor, Client Services Manager, or equivalent leadershipSchedule: Monday–Friday | 8:00 AM – 5:00 PMKeep Operations Running Smoothly Behind the ScenesIf you're hands-on, organized, and thrive in a fast-paced environment, this role is for you. As a Client Services Associate, you'll support daily office operations through mail handling, print services, and workplace coordination.From managing deliveries to maintaining essential supplies, your work ensures the office runs efficiently and teams have what they need to stay productive.Why This Role MattersThis role plays a key part in maintaining the flow of daily operations. By ensuring accurate mail distribution, timely processing of requests, and well-managed workspaces, you help create a reliable and efficient environment.What You'll DoMail & Shipping OperationsReceive, sort, and distribute inbound mail and packages.Process outgoing shipments using postage and shipping systems.Track deliveries and maintain accurate records using scanning tools and tracking systems.Respond to inquiries related to mail and package status.Print & Office SupportFulfill basic print and document requests.Provide light support for copier equipment, including toner replacement and upkeep.Workplace & Inventory SupportMonitor and replenish paper and office supplies in copy/mail areas.Maintain clean, organized mailrooms and service areas.Assist with meeting room setups, office moves, and workplace support tasks as needed.Operational SupportCommunicate with employees regarding deliveries and service requests.Crosstrain across mailroom functions and support additional operational needs.Follow all safety, security, and company procedures.Assist with additional tasks as assigned.What You BringStrong communication and customer service skillsAbility to work independently and stay organizedFamiliarity with shipping/receiving processes (preferred)Comfort using basic office systems and Microsoft OfficeHands-on, reliable, and adaptable in a dynamic environmentQualificationsHigh school diploma or equivalent required2+ years of relevant experience preferredExperience with handheld scanners, pallet jacks, or carts (preferred)Ability to work assigned hours, including occasional overtimePhysical RequirementsAbility to lift and move packages (20–40 lbs. frequently; up to 60 lbs. with carts)Ability to stand, walk, bend, and move throughout the dayComfortable working in varying environmental conditionsAbility to perform manual tasks and operate office equipmentCompensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy.Pay Range$19.50 - $21.50 USDWHAT WE OFFERCareer Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.We Recognize Talent: We offer a variety of recognition programs for all levels of employees.Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.Bonuses: Are available for employee and client referrals for current employees.Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.About SPSSPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process.SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.To view our privacy policy, click on the link below: Data Privacy StatementAcknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.