Service Technician I

Job Description

Job Description

At National Carwash Solutions (NCS), we're building the future of car wash technology with a team that's passionate about innovation and committed to excellence. Whether you're designing cutting-edge products and systems, or delivering exceptional service, your hard work helps us leave the world cleaner than we found it. Your ideas matter here. Our core values of hard work, quality, and innovation have remained constant since our founding over 50 years ago.

Why Join Us?

We've built an authentic workplace where you can bring your whole self to work. We celebrate diversity and inclusion, support work-life balance and offer comprehensive benefits including competitive wages, health coverage, a matching retirement plan and paid time off. As North America's leading provider of carwash solutions, we're committed to our mission of making life better through car washing - here, your success is intricately linked with ours.

The Service Technician I (STI) operates on-site to perform fundamental preventive maintenance and minor repairs on NCS car wash equipment and accessories. They focus on learning core troubleshooting and maintenance procedures under direct supervision, with an emphasis on safe work practices and accurate documentation.

Essential Functions:

• Perform basic service work on vehicle wash equipment and accessories, including fundamental troubleshooting of electrical, electronic, and mechanical problems to identify needed corrective action.

• Assist in replacing, repairing, or adjusting parts and systems as necessary.

• Inspect, calibrate, and check chemicals under supervision.

• Run equipment through "cycles" to ensure basic system functioning.

• Inspect equipment to ensure proper function.

• Provide basic information to customers regarding proper operation and general maintenance of equipment.

• Keep Direct Manager or Supervisor informed of all problems or difficulties.

• Maintain up-to-date knowledge of equipment changes or modifications through training seminars, maintenance manuals, and service bulletins.  

• Complete work orders, expense reports, and daily/weekly time logs accurately. 

• Comply with all service policies and procedures.  

• Assist in advising customers of necessary service work and basic recommendations regarding replacement of worn or damaged parts.

• Deliver parts or supplies to customers when needed.  

• Assist in maintaining proper inventory of parts on service vehicles.  

• Comply with all applicable OSHA, EPA, local regulatory laws, and company safety policies. 

Qualified candidates may be considered for a Service Technician II or III position based on experience.

Qualifications:

• High school diploma
• Demonstrable interest and aptitude in mechanical, plumbing, and electrical work
  through school or hobby interests, including using meters and ACDC power supply.
• Ability to use basic math and writing skills.
• Clean driving record with no more than three (3) moving violations within the past 5
  years; no more than two (2) preventable, at-fault accidents within the past 5 years.
  • No impaired driving convictions within the past five (5) years and no charges currently
    pending.
  • Must maintain a valid driver’s license in this role.
• Ability to travel assigned geography daily.
• Ability to comprehend and interpret equipment, operating, and maintenance manuals and instructions.
• Ability to successfully work independently or within a team.
• Committed to customer satisfaction and ability to adapt/respond to different personalities.
• Basic computer skills and email communication. 

This role consists of field work. The following reflects the physical demands required to perform the essential functions safely and effectively. This list is not exhaustive and may not include all physical requirements or working conditions associated with this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting up to 75 pounds
• Standing and sitting for more than 6 hours a day
• Climbing of ladders
• Reaching with hands and arms more than 6 hours a day
• Stooping, kneeling and crouching more than 6 hours a day
• Exposure to different environmental conditions

This job description outlines the general nature and level of work expected but is not an exhaustive list of all responsibilities, duties, and skills required. The employer reserves the right to modify job duties, responsibilities, and activities at any time with or without notice as business needs arise.  

National Carwash Solutions is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status. We provide reasonable accommodation to qualified individuals with disabilities. If you require accommodation during the application or employment process, please contact HR to initiate the interactive process.