Service Specialist - Remote

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. Service Specialist Role As a Service Specialist you will join Trane’s best-in-class Key Accounts Commercial HVAC team. This is an exciting opportunity to make a difference in building efficiency and sustainability through our Service offerings. In this role, you are supporting customer success, driving new business growth, and strengthening long-term client relationships. This role combines opportunity qualification, service coordination, consultative selling, and strategic partner engagement to ensure a seamless, customer‑centric experience. The Service Specialist acts as a facilitator throughout the service process—developing business cases, validating outcomes, coordinating with independent service providers and internal associates, and assisting customers make informed decisions that improve the efficiency and sustainability of their buildings. Support: Collaborate with Key Accounts internal associates to provide a customer‑centric approach by ensuring seamless collaboration between service partners and internal teams. Initiative: Identify, qualify, and onboard partner contractors across North America to strengthen service delivery capabilities. Communication: Coordinate scheduling, follow up, and track qualified independent service providers designated as Trane strategic partners. Facilitate: Help the customer (internal and external) buy, including developing the business case, financial proforma, and validating business outcomes. Gather and validate preliminary data. Prospecting: Target and identify opportunities. Facilitate discovery and qualify opportunities early in the buying and selling process. Conflict Management: Navigating challenging situations and conversations with customers in a way that builds trust in the relationship and adapting to market changes, like new competitors and changes in client needs, without compromising the quality of service provided. Planning: Scheduling service calls, managing business activities and capacity to achieve short and long-term sales targets. Prioritizing: Prioritizing workload and resources, such as allocating resources to customers based on escalations and service expectations. Manage client timelines to proactively sell, renew, and/or expand service agreements at appropriate times for the customer and the internal team. Problem Solving: Solving problems creatively, developing persuasive business cases, and validating business outcomes to create a win‑win for customers and the organization. To include, troubleshooting a product or service challenge, gathering information, developing multiple possible solutions, and creating a plan to implement them in a way that serves the client’s need. System Management: Input and update customer and independent service provider records as needed in programs assigned. What you will bring: 4+ years of experience as a Resource Coordinator and/or Project Management roles. 3+ years of solution sales experience with a track record of achieving and exceeding sales targets. Practical experience and relevant skills are prioritized—candidates without a degree are encouraged to apply. Excellent customer service skills with high comfort communicating via phone, email, and text. Strong organizational abilities with the capacity to multi‑task and manage interruptions effectively. Keen attention to detail and the ability to thrive in a fast‑paced environment. Proficiency with Microsoft Word, Excel, Outlook, and Windows. Technical knowledge of HVAC equipment (or willingness to learn). Passion for understanding our business and connecting customers with service solutions that support efficient and sustainable buildings. Ability to engage multiple stakeholders, influencers, and decision makers. Demonstrated experience generating and qualifying leads, facilitating business‑level customer conversations, establishing value, creating demand, and growing account relationships. Strong financial and business acumen with a self‑starter mindset and proactive approach. Annual Base Salary Range or Hourly Base Pay Range: $65,200.00 - $93,660.00 Compensation Type: Salary Incentive Eligible: Yes Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Thrive at work and at home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives. Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. Educational and training opportunities through company programs along with tuition assistance and student debt support. Disclaimer: Benefit offerings may vary depending on Collective Barraging Agreements and local/state regulations. Safety Sensitive Role: No We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #J-18808-Ljbffr