Intake & Enrollment Specialist (Spanish-English)

Job Description

Intake and Enrollment Specialist (Bilingual Spanish/English)

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Anchor Health Home Care is hiring a Bilingual Intake and Enrollment Specialist to join our team and assist families seeking pediatric home care services.

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In this role, you will guide families through the intake and enrollment process, communicate with parents and referral sources, collect necessary documentation, and help ensure cases move forward efficiently.

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We're looking for someone who is organized, personable, and comfortable handling a high volume of phone calls, paperwork, and follow-ups in a fast-paced office environment.

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Previous home care experience is preferred but not required. Candidates with strong administrative, customer service, or office experience are encouraged to apply.

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Responsibilities

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• Communicate with families, parents, and referral sources in both Spanish and English
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• Guide families through the home care intake and enrollment process
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• Answer questions and explain the steps required to begin services
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• Collect, review, and process intake documents and required paperwork
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• Assist with insurance verification and enrollment requirements
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• Follow up with families regarding missing documents, outstanding requirements, and next steps
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• Communicate with healthcare providers, insurance companies, and internal departments to help move cases forward
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• Maintain accurate patient records and update case information in internal systems
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• Manage a high volume of calls, follow-ups, and active cases
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• Help resolve issues or delays that may arise during enrollment
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• Provide professional and responsive customer service to families throughout the process
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Qualifications

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• Fluent in Spanish and English required
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• Previous experience in an administrative, customer service, intake, or office-based position
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• Strong communication and interpersonal skills
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• Comfortable speaking with families and other professionals throughout the day
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• Excellent organizational skills and attention to detail
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• Ability to manage multiple cases and deadlines simultaneously
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• Strong follow-up skills and ability to take initiative
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• Proficiency with Microsoft Office and basic computer applications
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• Ability to learn new software and internal systems quickly
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• Comfortable working in a fast-paced, high-volume office environment
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• Previous home care, healthcare intake, Medicaid, or insurance experience is a plus
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Benefits

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• Health insurance
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• 401(k) retirement plan
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• Paid time off
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• Parental and prenatal leave
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• Bonus opportunities
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