Director of Operations

A private equity real estate investment and operating firm is seeking a Director of Operations to oversee portfolio-level performance across a residential real estate platform. The role is responsible for ensuring properties operate efficiently, meet financial and occupancy targets, and deliver a strong resident experience.

This individual will oversee property-level leadership teams and support execution across leasing, operations, maintenance, budgeting, and resident services. The role will also contribute to the development and implementation of operating strategies and ensure consistent standards across the portfolio.

This is a hands-on leadership role requiring strong operational judgment, financial acumen, and the ability to align property-level execution with broader portfolio objectives

Work Model: 5 Days On-Site

Responsibilities

• Oversee day-to-day operational performance across the portfolio, ensuring occupancy, revenue, and expense targets are met
• Manage and support property-level leadership teams across leasing, operations, and budgeting functions
• Track key performance indicators including occupancy, leasing activity, rent levels, concessions, delinquency, expenses, and NOI
• Review operational reporting and financial statements to assess performance and identify improvement opportunities
• Collaborate with finance teams on budget tracking, variance analysis, and performance optimization
• Support annual budgeting and forecasting processes across the portfolio
• Guide leasing and marketing execution to maintain competitiveness in local markets
• Conduct property visits to evaluate operations, leasing performance, maintenance standards, and resident experience
• Develop and refine operational procedures to improve consistency and efficiency across assets
• Oversee hiring, training, and development of onsite teams
• Provide ongoing leadership and performance management for property-level staff
• Coordinate with vendors and service providers to ensure quality and cost efficiency
• Support onboarding and integration of newly acquired properties
• Prepare portfolio-level reporting and updates for senior leadership
• Monitor market trends and competitive dynamics to inform operational strategy
• Support cross-functional coordination with acquisitions, finance, and investor relations teams

Other Requirements

• Strong organizational and time management skills
• Proven leadership experience managing and developing teams
• Ability to operate in a fast-paced, performance-driven environment
• Willingness to support broader operational needs as required

Qualifications

• Bachelor’s degree in Business, Real Estate, Finance, or related field
• 5–7 years of experience in real estate operations or property management
• Experience managing multiple assets or a portfolio of properties
• Strong understanding of residential operations, including leasing and budgeting
• Experience leading onsite or property management teams
• Proficiency in property management systems and Excel
• Strong analytical, organizational, and communication skills
• Ability to manage multiple priorities effectively
• Willingness to travel periodically to portfolio locations