Director, Project Management - Design Operations

Overview Director, Project Management - Design Operations

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

As a Director Project Management at Capital One, you will create strategy and lead a team through high priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You lead important and exciting projects from day one, working alongside key stakeholders across the company.

We are currently seeking a Director, Project Management to join our Enterprise Platforms & Software Design (EPS.xd) Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to lead teams, while influencing cross-functional stakeholders, creating clarity, and maintaining a results-focused mindset to solve complex and ambiguous problems.

While you will report directly to the Chief of Staff and Head of Operations for EPS.xd, this role partners directly with the VP of eData Design, serving as a trusted advisor and thought partner who will partner closely with executive leaders to drive and operationalize strategies. You will partner and work with the Chief of Staff offices for both eData Product and Tech daily, helping to drive and synchronize the eData business towards achieving its goals and objectives. You will be expected to be both a thought leader and effective executor. Success relies heavily on building authentic relationships with direct reports, peers, partners and leaders, as well as having familiarity with AI tools and application of these tools to enhance outcomes and drive efficiencies. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including:

• Business & People Leadership:

  • Responsible for developing operational strategy to address complex business challenges associated with a large, growing, design organization 

  • Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives

  • Develop and manage a cross functional teams of design program managers, operations professionals, designers, and project resources within the design organization who are responsible for supporting design standards and practice management as well as portfolio management

• Standards & Practice Management 

  • Accountable for adherence to and evolution of design standards and practice management, as well as delivery principles and processes

  • Provide functional leadership to team members on topics such as human centered strategy, research, alignment, analysis, process improvement, and change management

  • Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences 

  • Advocate for the design process across the business as we continue to evolve our businesses 

• Portfolio & Program Management

  • Partner with design leadership on initiatives to help the organization effectively scale impact

  • Craft and execute operational strategy (i.e. allocation, resourcing, prioritization) to drive experience outcomes

  • Using best practices, bring order to complex programs, monitor and maintain the organization’s portfolio(s), and drive large bodies of design work forward 

  • Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps 

  • Partner with enterprise teams to build and implement human centered operational programs (i.e., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development) for the benefit of the larger organization

Basic Qualifications

• Bachelor’s Degree or Military experience

• At least 8 years of project management experience

• At least 3 years of people management experience

Preferred Qualifications 

• Masters / MBA degree

• 10+ years of project or program management of design deliverables and operations management

• 4+ years of people management experience

• 5+ years managing design teams 

• 4+ years using and managing design tools 

• 3+ years working with corporate teams 

• Experience working directly with designers, researchers, and strategists 

• Expertise in design development processes

• Expertise in understanding the PDLC/SDLC

• Expertise in design systems, design quality, and design measures 

• PMP, Lean, Agile or Six Sigma certification

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Project Management

New York, NY: $224,800 - $256,500 for Director, Project Management

Richmond, VA: $187,300 - $213,700 for Director, Project Management

San Francisco, CA: $224,800 - $256,500 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).