Regulatory Liaison (Audit Records Support / PFS)

Regulatory Liaison (Audit Records Support / PFS)

Insight Global is looking for a Regulatory Liaison to support patient financial services at a large health system in the Maryland and DC area. They will be assisting with payer audit documentation and record submission. The Regulatory Liaison is responsible for pulling medical records from the EMR and uploading required documentation into an external auditor portal for audited accounts. The work is highly repetitive and detail-oriented, with a strong emphasis on accuracy and consistency rather than analysis or decision-making. This individual will also track audits and update denied amounts within MRO using a large Excel tracking spreadsheet. The environment is fast-paced and production-driven, with a daily target of approximately 60 records pulled and submitted. This is a documentation-only roleno coding, billing, appeals, or payer follow-up is involved. Training will be provided on systems and portals.

Primary Responsibilities:

• Pull medical records from the EMR (MedConnect)
• Upload medical records and iBills into an external auditor portal (Alethea)
• Track audit activity and update denied amounts in MRO
• Work from large Excel trackers containing claim numbers, member numbers, and audit references
• Ensure accurate matching of spreadsheet data to EMR records and portal submissions
• Meet daily productivity targets (~60 records uploaded per day)
• Maintain high accuracy and attention to detail

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io.