Residential Advocate - Case Manager

Job Description

Job Description

Residential Advocate 

Job Details

Job Location : Her Well Center-Brookshire/Katy, TX

Education Level: 4-Year Degree

Position Type: Full-Time (30-36 hours per week)

Travel Percentage : Local Travel:100%,

Job Shift: weekdays and weekends

Job Category: Nonprofit - Social Services                                                                                                                

Description:

The Resident Advocate is responsible for helping maintain the safety and security of the Samaria Campus while providing trauma-informed support and advocacy to survivors of domestic and sexual violence. Responsibilities include crisis intervention, emotional support, safety planning, shelter coordination, hotline support, hospital accompaniment, and connecting clients to community resources. This role also assists with monitoring campus safety, responding to incoming calls, supporting volunteer engagement, and collaborating closely with leadership and advocacy staff to support residents and survivors in crisis.

Her Well Center is a Christ-centered nonprofit organization serving survivors of sexual trauma and intimate partner violence. We are seeking individuals who align with our mission, values, and commitment to providing compassionate, trauma-informed care rooted in dignity, accountability, and hope. Upholding these standards is part of protecting survivors, supporting our team, and honoring the mission of Her Well Center.

Schedule: 

• 30–36 hours per week
• Rotating weekend shifts required
• 12-hour shift                              

Compensation & Training

Training Rate: $12.00 per hour during onboarding and required training.

All newly hired employees begin with a paid onboarding period, which includes orientation, policy and procedure review, trauma-informed care training, Apricot documentation training, and Her Well Center's required 40-Hour Advocacy Training .

Upon successful completion of all onboarding requirements and receipt of the 40-Hour Advocacy Training Certificate, your hourly rate will increase to the approved position rate of $17.00 per hour .

Additional compensation includes:

• Shift differential for overnight hours worked after 11:00 p.m.
• Semi-monthly payroll
• Paid Time Off (eligible positions)
• Paid holidays (eligible positions)
• Ongoing professional development and advocacy training opportunities

Please Note: Continued employment is contingent upon successfully completing all onboarding requirements and the required 40-Hour Advocacy Training within the designated training period.

Qualifications

• Required: Bachelor’s Degree in Social Science, Psychology, Counseling, Sociology, Social Work, Criminal Justice, or Public Health
• Must be able to pass a background check and drug screening in accordance with local law and regulations
• Minimum of one year of experience working with survivors of domestic and sexual violence, or in a social services setting supporting vulnerable populations from diverse backgrounds preferred
• Intermediate proficiency in Google Workspace (Docs, Sheets, Meet) and Microsoft Office (Teams, Outlook, Excel, Word)
• Bilingual in English and Spanish preferred
• Valid Texas driver’s license with a clean driving record required
• Ability to safely operate an organization-owned vehicle to transport clients to approved appointments and services
• Willingness and ability to travel to off-site locations, including medical, legal, and community-based appointments

Job Duties and Expectations:

• You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
• You will conduct a danger assessment and create safety plans based on each client's individual case and needs.
• You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
• You will make CPS and APS reports as required and needed.
• You will keep accurate client and hotline data/records for monthly reports.
• You will communicate with on-call staff, including the Leadership Team and Coordinator, hospital accompaniment counselors, and community partners.
• You will communicate with leadership and other hotline staff at the Her Well Center office regarding case management and other issues.
• You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
• You will conduct intakes and assess the client needs to determine next steps and processes appropriate documentation:  Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
• You will provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
• Other duties/projects as assigned.

History of Her Well Center
Her Well Center was born from a calling, one rooted in deep compassion, lived experience, and a desire to see God restore what trauma tried to destroy.

In 2018, as founder Candice Reyes began intentionally engaging her own healing journey, she experienced God’s restoration in a profound and personal way. As she unpacked her trauma and found freedom, she sensed God asking her to trust Him, to step into vulnerability, and to create a place where survivors could receive the same evidence-based healing and spiritual renewal she had been given at no cost to them.

At first, she resisted. Candice did not want to be defined by her trauma or known as “that girl.” She feared the visibility, vulnerability, and responsibility that such a calling required.

Then, in May 2018, just one month before her 38th birthday, everything changed. While teaching a lesson, God used her own words to confirm His purpose for her life. In that moment of surrender, Candice realized she could no longer run from what God was asking her to do. That turning point ignited the beginning of what would one day become Her Well Center.

In 2021, she launched Hooks2Crook Ministries, a discipleship ministry that produced an award-winning Bible study in multiple languages and partnered with churches to distribute Bibles and resources around the world. Yet even as the ministry expanded globally, God continued to make something clear: this was only the root of the calling.

Candice and Elias Reyes
Awake My Soul devotional
The heart of her purpose was to walk closely with survivors and help them restore how they view intimacy since it had been broken by the harm that was caused by another individual.

In 2023, with the full support and blessing of her husband, Candice stepped out in faith, left her stable career, and opened Her Well Center. She began serving survivors wherever they were found, in hospital rooms, church pews, coffee shops, and crisis calls at midnight. What started as one-to-one outreach quickly grew into a ministry defined by presence, compassion, and advocacy.

As the need grew, so did the vision. Her Well Center expanded into a place where survivors of sexual trauma and intimate partner violence could receive evidence-based, trauma-informed care wrapped in unwavering love and Christ-centered support. Services now include advocacy, counseling, neurofeedback, support groups, case management, crisis intervention, and the development of Samaria House, a residential refuge offering safety, stabilization, and restoration for women in crisis.

From the beginning, Her Well Center has stood on one foundational truth:

Every survivor deserves a safe place to heal, find hope, and experience the restoration God offers them.

What began as one woman’s obedience has grown into a team, a community, and a sanctuary of hope for survivors across Waller, Fort Bend, Harris, Austin, and parts of Galveston Counties. Today, Her Well Center continues to grow, not by chance, but by faith, as staff, volunteers, and partners walk alongside survivors toward healing, empowerment, and transformation.

Company Description

History of Her Well Center\r\nHer Well Center was born from a calling, one rooted in deep compassion, lived experience, and a desire to see God restore what trauma tried to destroy.\r\n\r\nIn 2018, as founder Candice Reyes began intentionally engaging her own healing journey, she experienced God’s restoration in a profound and personal way. As she unpacked her trauma and found freedom, she sensed God asking her to trust Him, to step into vulnerability, and to create a place where survivors could receive the same evidence-based healing and spiritual renewal she had been given at no cost to them.\r\n\r\nAt first, she resisted. Candice did not want to be defined by her trauma or known as “that girl.” She feared the visibility, vulnerability, and responsibility that such a calling required.\r\n\r\nThen, in May 2018, just one month before her 38th birthday, everything changed. While teaching a lesson, God used her own words to confirm His purpose for her life. In that moment of surrender, Candice realized she could no longer run from what God was asking her to do. That turning point ignited the beginning of what would one day become Her Well Center.\r\n\r\nIn 2021, she launched Hooks2Crook Ministries, a discipleship ministry that produced an award-winning Bible study in multiple languages and partnered with churches to distribute Bibles and resources around the world. Yet even as the ministry expanded globally, God continued to make something clear: this was only the root of the calling.\r\n\r\nCandice and Elias Reyes\r\nAwake My Soul devotional\r\nThe heart of her purpose was to walk closely with survivors and help them restore how they view intimacy since it had been broken by the harm that was caused by another individual.\r\n\r\nIn 2023, with the full support and blessing of her husband, Candice stepped out in faith, left her stable career, and opened Her Well Center. She began serving survivors wherever they were found, in hospital rooms, church pews, coffee shops, and crisis calls at midnight. What started as one-to-one outreach quickly grew into a ministry defined by presence, compassion, and advocacy.\r\n\r\nAs the need grew, so did the vision. Her Well Center expanded into a place where survivors of sexual trauma and intimate partner violence could receive evidence-based, trauma-informed care wrapped in unwavering love and Christ-centered support. Services now include advocacy, counseling, neurofeedback, support groups, case management, crisis intervention, and the development of Samaria House, a residential refuge offering safety, stabilization, and restoration for women in crisis.\r\n\r\nFrom the beginning, Her Well Center has stood on one foundational truth:\r\n\r\nEvery survivor deserves a safe place to heal, find hope, and experience the restoration God offers them.\r\n\r\nWhat began as one woman’s obedience has grown into a team, a community, and a sanctuary of hope for survivors across Waller, Fort Bend, Harris, Austin, and parts of Galveston Counties. Today, Her Well Center continues to grow, not by chance, but by faith, as staff, volunteers, and partners walk alongside survivors toward healing, empowerment, and transformation.