Mercedes-Benz Centralized Diagnostic Technician

Job Description

Job Description

About Us: Mercedes-Benz of Foothill Ranch, a proud member of the Murgado Automotive Group, is looking for talented Automotive Centralized Diagnostic Technician to join our growing team! With a rich tradition of delivering exceptional customer service and representing one of the world’s most prestigious brands, we’re committed to providing our clients with luxury experiences every time. If you're passionate about cars and are ready to work with a dedicated, forward-thinking team, we want to hear from you.

ESSENTIAL DUTIES

Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnoses cause of any malfunction and performs repair.

Communicates with parts department to obtain needed parts.

Saves and tags parts of the job if under warranty or if requested by the customer.

Examines assigned vehicle to determine if further safety or service work is required or recommended.

Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.

Documents all work performed and recommended on the repair order.

Road tests vehicles when required or refers to the test technician.

Participates in manufacturer-sponsored training programs, schools, and events.

Keeps abreast of manufacturer technical bulletins.

Be well versed in warranty eligibility and recalls.

Reports machinery defects or malfunctions to supervisor.

Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.

Keeps shop area neat and clean.

Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.

Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Operates all tools and equipment in a safe manner.

Reports any safety issues immediately to management.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) required; formal automotive schooling preferred, and/or four or more years of related experience and/or training; or equivalent combination of education and experience

JOB KNOWLEDGE, SKILLS AND ABILITIES

Ability to read and comprehend written instructions and information

Knowledge in all aspects of automotive repair and maintenance

A fast learner

Excellent oral and written communication skills

Excellent Customer Service Skills

Team Player

Ensures that customer’s cars are kept clean

To maintain his stall in an orderly and clean manner Ability to identify problems quickly

Good knowledge of automobiles

Effective analytical and communication skills

Good reading, computer, and mathematics skills

Ability to learn new technology and repair and service procedures and specifications

Should be able to operate electronic diagnostic equipment

CERTIFICATES, LICENSES, REGISTRATIONS

·       Automotive Service Excellence (ASE) Certifications preferred

·       Valid Driver's License

SUPERVISORY RESPONSIBILITIES

Training and supervising an apprentice technician

Rate based on experience and assigned rates.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.