Messaging Operations Engineer

Hello,


Greetings!!!


This is Abhishek from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.

Title: Messaging Operations Engineer


Location: Plano, TX


Duration: Fulltime

JOB DESCRIPTION:
• Provide Tier 3/Tier 4 operational support for Exchange Online, including incident response, troubleshooting, and root-cause analysis.
• Administer user, shared, and resource mailboxes, including permissions, delegation, and access reviews aligned to least-privilege practices (RBAC).
• Troubleshoot mail-flow issues (NDRs, delays, routing, connectors, transport rules) and perform message trace and email header analysis.
• Support Outlook (Classic and New Outlook) issues including profiles, shared mailboxes, add-ins, and calendaring.
• Operate email security and hygiene controls (e.g., Proofpoint and Microsoft Defender for Office 365), including quarantine review, policy troubleshooting, and escalation to security partners as needed.
• Use PowerShell to perform Exchange Online and Microsoft 365 administrative tasks, reporting, and operational automation.
• Support Microsoft 365 Apps servicing and organizational deployment/updates via the Microsoft 365 Apps admin center (Cloud Update) in coordination with endpoint teams.
• Document operational procedures, known errors, and configuration standards; contribute to runbooks and knowledge articles.

Responsibilities: .


Support a large enterprise Microsoft 365 messaging environment, providing Tier 3/Tier 4 operational support for Exchange Online, Outlook, and related services. This role focuses on incident troubleshooting, service health, access and mailbox administration, mail-flow hygiene, and continuous improvement through automation, documentation, and participation in delivery and migration initiatives.

IF you are interested, please send me your updated resume ASAP with below details :


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Looking forward for your response..

Thanks and Regards,


Abhishek Singh


Jconnect Infotech Inc.


168 Barclay Center Ste. 347,


Cherry Hill, NJ 08034


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Email: View email address on click.appcast.io