Patient Care Coordinator Clinical Support

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development
• Wellness resources

Herb + Ōhm | Acupuncture & Integrative Medicine

Bannockburn, IL | $20–$23/hour | Part-Time

Are you someone who naturally goes above and beyond?

Do you love making people feel genuinely cared for, comfortable, and valued?

Are you the person who notices what needs to be done and jumps in before anyone asks?

Do you thrive in a busy environment where you're moving, multitasking, anticipating needs, and making things happen?

Are you confident connecting with people, explaining important information, and helping them feel motivated about their health?

Do you take pride in making a business better—not just completing your assigned responsibilities?

If this sounds like you, we want to meet you.

About Herb + Ōhm

We're opening our newest luxury acupuncture and integrative medicine clinic in Bannockburn, combining Traditional Chinese Medicine with modern healing technologies to help patients achieve meaningful, lasting improvements in their health.

We're building a small, close-knit, exceptionally high-performing team where every individual contributes to the success of the practice and the patients we serve.

What makes you a great fit?

• You take ownership. You anticipate needs, solve problems, and follow through without being reminded.

• You're exceptional with people. You connect naturally, communicate confidently, and make patients feel genuinely cared for.

• You're energetic and efficient. You enjoy being active and managing several responsibilities at once.

• You're attentive to details. You notice what others miss and maintain high standards for patient care and clinic readiness.

• You're confident educating patients. You're comfortable reinforcing practitioner-recommended care plans and the importance of maintenance in protecting results.

• You're proactive and resourceful. You identify opportunities to improve patient flow, efficiency, and the treatment experience.

• You're a dependable team player. You take pride in supporting your colleagues and helping the entire practice succeed.

We especially welcome candidates with backgrounds in business ownership, management, healthcare, hospitality, or other service-oriented environments requiring exceptional attention to detail and accountability.

What you'll do

You'll help deliver an outstanding patient experience by preparing treatment rooms, coordinating patient flow, supporting practitioners with approved modalities within your training, maintaining room readiness, and helping patients understand the importance of consistent care and maintenance.

You'll anticipate needs, manage competing priorities, and help keep our clinic running smoothly.

Both coordinators are cross-trained, so you'll also support scheduling, patient communications, and front-of-house operations when needed.

Schedule & compensation

$20–$23/hour, based on experience.

• Tuesday and Thursday: 9 AM–6 PM (one-hour lunch)

• Friday: 9 AM–4 PM (appointments conclude at 2 PM)

• Monday: One-hour paid team meeting

• No weekends

Approximately 24 hours per week initially. The practice will expand to four clinic days (approximately 32 hours), although the timing is not yet established.

You must be comfortable with the initial part-time schedule and available for future expansion.

Does this sound like you?

We'd love to learn more about you.

Please submit your résumé and a cover letter to amy @ herbandohm.com and let us know why you think you'd be a good fit for the position plus the following:

1. What appeals to you about being part of a small, high-performing team where everyone contributes to the success of the business?

2. Tell us about a time you went above and beyond to make someone's experience exceptional.

3 . Describe a time you noticed a problem at work and took the initiative to resolve it without being asked.

Herb + Ōhm | Acupuncture & Integrative Medicine

herbandohm.com