Senior Project Manager

About Zscaler Zscaler accelerates digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high‑performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We value high‑impact, high accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. At ZScaler, our Customer Success Organization is a global, customer‑focused team dedicated to delivering high‑impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands‑on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer‑centric culture that fosters success, adoption, and continuous growth. We’re looking for an experienced Senior Project Manager to join our Professional Services team. Reporting to the Senior Manager Professional Services, you’ll be responsible for: Responsibilities Leading the full project lifecycle for Zscaler deployments, including defining scope, objectives, timelines, and resources Identifying, mitigating, and resolving project risks and issues proactively Cultivating strong client relationships, acting as a trusted advisor and primary point of contact Coordinating and collaborating effectively with cross‑functional teams (technical consultants, TSM, sales, support, and Product Management) Ensuring timely, on‑budget project delivery, maximizing customer satisfaction and value realization, and adhering to Zscaler's deployment methodologies Minimum Qualifications 10+ years of robust IT project management experience, preferably within Professional Services or a consulting environment Proven track record of successfully leading complex enterprise software or SaaS deployments, especially in cloud security, networking, or infrastructure Exceptional communication, leadership, and stakeholder management skills, capable of influencing diverse teams and clients Proficiency in various project management methodologies (e.g., Agile, Waterfall) and relevant project tools PMP or an equivalent project management certification is essential Preferred Qualifications A strong passion for driving customer success and ensuring exceptional client outcomes A proven ability to thrive and navigate effectively within challenging technical and complex business environments Benefits Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In‑office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support. #J-18808-Ljbffr