Member Relations Associate (Receptionist)

ABOUT BALTIMORE COUNTRY CLUB

Baltimore Country Club was founded in 1898, and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3,300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.

A DAY IN THE LIFE AS A MEMBER RELATIONS ASSOCIATE

As a Member Relations Associate, you'll serve as a primary point of contact at the front desk, helping deliver a welcoming and positive experience for members and guests. This role plays an important role in the Club's daily operations across both clubhouses and requires professionalism, strong organizational skills, and a commitment to exceptional service.

RESPONSIBILITIES, ESSENTIAL DUTIES & EXPECTATIONS

• Greet and welcome members, guests, visitors, & vendors with a friendly smile and professional demeanor
• Answer telephone calls, respond to inquiries, and direct calls to the appropriate department or staff member
• Maintain current knowledge of club operations, hours, events, policies, and other relevant member information
• Coordinate dining reservations
• Assist with event registration and guest check in for club and holiday events
• Receive, sort, and distribute incoming mail and member payments
• Maintain the cleanliness, organization, and professional appearance of the front desk, lobby, coat check, and other assigned areas
• Communicate emergency response information to management promptly and follow established club procedures
• Prepare and distribute the Daily Agenda to communicate upcoming events, dining activities and important cub information
• Manage the lost and found and assist members with locating misplaced belongings
• Other duties/projects as assigned by management

QUALIFICATIONS (Experience, Competencies, Skills, Abilities)

• Strong verbal and written communication skills
• Ability to build positive relationships with members, guests and staff
• Effective time management skills and the ability to prioritize competing responsibilities
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Word and Excel; experience with reservation systems is a plus
• Ability to sit or stand for extended periods
• Positive attitude, flexibility, and willingness to support team members
• Previous customer service or hospitality experience preferred
• Availability to work a flexible schedule including evenings, weekends, and holidays

FRONT DESK HOURS OF OPERATION

Monday: 8:45am-5:00pm

Tuesday-Sunday: 8:45am-9:00pm

Five Farms Clubhouse

11500 Mays Chapel Road, Lutherville, MD 21093

Roland Park Clubhouse

4712 Club Road, Baltimore, MD 21210

Equal Opportunity Employer